Administration

ZK Sports & Entertainment; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading sports and entertainment organization in Dubai seeks an administrative support professional. Responsibilities include maintaining lead data, creating invoices, and supporting during event weekends. Must have 1–3 years' experience in relevant fields and proficiency in Salesforce. Excellent English communication skills are essential, along with a strong attention to detail.

Qualifications

• 1–3 years’ experience in admin/finance operations, sales operations, events, or hospitality.
• Solid working knowledge of Salesforce (or another major CRM) required.
• Comfortable with invoicing and accounts admin.

Responsibilities

• Enter, update, and maintain lead, account, and opportunity data.
• Create and send invoices and credit notes.
• Respond to customer questions and queries.

Skills

Salesforce

MS Excel

Excellent written & spoken English

Invoicing and accounts admin

Detail-oriented

Tools

Xero

QuickBooks

Mailchimp

Job description

CRM & Data (Salesforce)

• Enter, update, and maintain lead, account, and opportunity data (zero-error standard).
• Build segmented lists in the database for marketing and client communications.

Finance Admin

• Create and send invoices and credit notes.
• Track receivables; chase unpaid invoices professionally and persistently.
• Reconcile basic payment confirmations; liaise with suppliers and internal team on discrepancies.

Client & Guest Communications

• Assist sending pre- and post-purchase communications to guests who’ve bought F1 tickets (email/WhatsApp/phone as appropriate).
• Assist contacting guests to collect guest names, passport details (where required), dietary needs, and other particulars.
• Respond to customer questions and queries in the lead-up to events and during race weekends, meeting agreed SLAs.

Ticketing & Logistics

• Assist in issuing and sending digital tickets; verify delivery and access details.
• Prepare, package, and dispatch physical ticket packs (DHL), ensuring contents are accurate, tracked, and delivered on time.
• Maintain precise logs of what was sent to whom, when, and how (tracking numbers, signatures, etc.).

Event Support (Peak Periods)

• Provide on-call support during race weekends (extended hours as needed).
• Coordinate last-minute guest list changes and reissues; escalate issues promptly.

Compliance & Data Privacy

• Handle guest data securely and confidentially in line with company policies and applicable regulations.
• Maintain clean audit trails for invoices, payments, communications, and ticket dispatches.

What You’ll Need

• 1–3 years’ experience in admin/finance operations, sales operations, events, or hospitality.
• Solid working knowledge of Salesforce(or another major CRM) and MS Excel/Google Sheets.
• Comfortable with invoicing and accounts admin (Xero/QuickBooks or similar a plus).
• Excellent written & spoken English; confident, professional phone manner.
• Detail-obsessed, deadline-driven, and calm under pressure.
• Willing and able to work extended hours during event weekends.
• UAE work eligibility.

Nice to Have

• Experience in sports hospitality, luxury events, ticketing, or travel.
• Familiarity with Outlook mail merges, marketing tools (e.g., Mailchimp), and WhatsApp Business.
• Basic reporting skills (pivot tables/lookups) and document formatting (Docs/Word).