Account Manager - Energy/Freight Commodities Analytics

Vortexa; Dubai; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading energy analytics company in Dubai seeks an Account Manager to drive client relationship growth. In this role, you will engage with clients, ensure retention, and collaborate with internal teams to develop effective account strategies. Candidates should have 3+ years in a commercial role within the energy commodities or maritime industry and a strong track record in client account management. Excellent communication skills and the ability to build lasting relationships are critical for success in this fast-paced environment.

Benefits

Equity options

Flexible working policy

Global Volunteering Policy

Qualifications

• 3+ years in a commercial role within energy commodities or maritime.
• Track record of retaining and growing client accounts.
• Excellent verbal and written communication skills in English.

Responsibilities

• Drive retention and growth within your book of business.
• Lead commercial discussions and negotiations.
• Partner with various teams to develop account plans.

Skills

Client retention and growth

Relationship building

Communication skills

Problem-solving

Tools

CRM systems

Job description

About Us

Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view of global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets.

With offices in London, New York, Houston, Singapore, Geneva and the UAE, we are building the definitive platform for energy and freight analytics globally - backed by leading investors including Morgan Stanley & Notion Capital.

The Role

Vortexa is seeking a proactive and driven Account Manager to join our growing commercial team in Dubai. This is a foundational role in our Account Management function, working closely with global colleagues to shape how we engage and grow client relationships.

In this role, you will own expansion for a portfolio of clients to include both GRR and NRR, acting as the primary commercial contact. You’ll collaborate closely with Sales, Customer Success Managers and Solution Architects to deliver the best‑in‑class experience and drive long‑term account growth. This is a hands‑on role where you’ll engage directly with clients, build trusted relationships, identify and close new opportunities to maximise value.

You must be a self‑starter that thrives in the face of challenge, with a resourceful and positive approach to problem‑solving in a fast‑paced and constantly evolving scale‑up environment.

Responsibilities

• Driving retention and growth within your book of business, meeting and exceeding expansion targets as well as renewals.
• Leading commercial discussions, including negotiations and upsell opportunities.
• Partnering with Sales, Product, Customer Success, Marketing, and Revenue Operations to develop account plans, map stakeholders, and identify growth opportunities.
• Understanding client goals and challenges, translating them into opportunities to deliver seamless client experiences.
• Building strong, collaborative relationships with decision‑makers and influencers at client organisations.
• Using CRM and Customer Success tools to maintain accurate account data, forecast new opportunities and renewals including leveraging insights to mitigate risk and uncover expansion potential.
• Working with Revenue Operations and Finance to ensure accurate forecasting, and smooth contract execution.

Qualifications

• Proven track record in retaining and growing client accounts in a commercial environment.
• 3+ years of experience within a commercial role within the energy commodities and/or maritime industry (SaaS/DaaS/Commodity Data Analytics Sales a plus) in a solution sales environment.
• Strong relationship building and relationship management skills.
• Excellent communication skills – verbal and written in English.
• Willingness to travel to foster strong client relationships and market presence.
• Experience using CRM systems.

Nice to Have

• Have experience handling commercial contracts and renewals.
• Are passionate about the energy and maritime industry and our customers.
• Have excellent engagement and influencing skills with an ability to establish trusted advisor relationships with business decision makers.
• Strong organizational skills, business acumen, and problem‑solving ability.
• Collaborative team player who values openness and shared success.

Company Culture & Benefits

• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge.
• A team of motivated characters and top minds striving to be the best at what we do at all times.
• Constantly learning and exploring new tools and technologies.
• Acting as company owners (all Vortexa staff have equity options) – in a business‑savvy and responsible way.
• Motivated by being collaborative, working and achieving together.
• A flexible working policy – accommodating both remote & home working, with regular staff events.
• Global Volunteering Policy to help you ‘do good’ and feel better.