Jobs in Cape Town, South Africa

We are a leading BPO based in Wynberg, Cape Town seeking an experienced Recruitment Administrator to join our team. Competitive marked salary depending on experience.

• Relationship Management (Internal/External) Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for every role, and to meet competitive hiring goals and expectations. Foster high-touch relationships using a database of qualified candidates to choose from when positions become open. Partner with managers / senior managers to design, refine, and implement innovative recruitment strategies.
• Database / Pipeline management Develop relationships with managers to build awareness of their departments, hiring needs, and job specifications. Write and post job descriptions on relevant platforms, especially social media. Utilize knowledge of multiple recruiting sources and execute innovative strategies to find quality candidates and prospect for new business. Screen resumes and CVs and manage job candidates throughout hiring process, from interview preparation to final-offer negotiation. Maintain database of candidate records, including active and passive prospects, hired and exited employees, and other designations. Provide coaching and guidance to where needed in recruiting staff.
• Job Posts (Internal/ External) Remain active with job boards, social networks, and platforms for finding quality candidates, and create and post job descriptions and announcements where needed. Keep abreast of industry trends and techniques, to enhance skills in recruitment in industry and markets. Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; and emphasizing benefits and perks. Ensure the job descriptions are correct and accurate in terms of the roles required to be advertised for sourcing of candidates. Meet with advertising platforms to obtain quotes etc in possible expansion of sourcing platforms. Ensure recruitment system up to date at all times and successful / regret candidates are informed timeously.
• Interviews Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements. Arranges management interviews by coordinating schedules; arranging travel, lodging, and meals; escorting applicant to interviews; and arranging community tours. Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.
• Induction Arrange and provide induction / program timeously. Manage onboarding and new hire process. Ensure offer letters / contracts go out timeously in close working relationship with HR Administrator and Finance Dept.
• Compliance/Targets Avoids legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures and ensures adherence to policy and process. Ensure all screening, hiring, and selection is done in accordance with recruitment policy and process. Ensure time to hire as well as no’s are met with as per client / customer requests. Manage the full recruiting lifecycle across a variety of open roles, helping managers find, hire, and retain quality candidates.
• Reporting Monthly reporting and presentation of recruitment stats per campaign / department which indicates for e.g. Total CV Submissions, Short-listed, Successful candidates, job platform sourced from and any challenges which occurred that needs attention etc.

• Minimum Qualifications and Experience Grade 12. One or more years of experience/exposure to recruitment and/or human resources. Exceptional communication, interpersonal, and decision-making skills. Knowledge of productivity software, database management, and internet search methods. Familiarity with job boards and computer systems designed specifically for HR. Proven success in conducting interviews using various methods (phone, video, email, in-person). Exposure to BPO industry and fast-paced environment.
• Preferred Skills Microsoft office skills. Strong administrative skills, thorough internal process understanding. A critical thinker with strong problem-solving skills. Exceptional communication skills. A can-do attitude and forward / innovative thinker. Attention to detail and target driven.

• Opportunity to work in a dynamic, fast-paced contact center environment.
• Direct impact on business growth and client satisfaction.
• Supportive leadership and career development opportunities.
• A culture rooted in transparency, performance, and innovation.
• Competitive compensation package aligned with experience and expertise