E-Commerce Manager - Fulfilment

RecruitMyMom; Cape Town; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A national e-commerce company based in Cape Town is seeking an e-Commerce Operations Manager to oversee fulfilling online orders across multiple platforms. The role requires a proactive leader with at least 5 years of experience in e-Commerce operations and a strong understanding of marketplace management. Responsibilities include optimizing workflows, managing a team, and ensuring operational accuracy during peak periods. Candidates must possess a solutions-oriented approach and a passion for efficiency in e-commerce operations.

Benefits

Opportunity to contribute to a growing organisation

Qualifications

• Minimum of 5 years' experience in e-Commerce operations.
• Minimum of 2 years' experience in marketplace.
• Strong working knowledge of Excel and e-commerce platforms.

Responsibilities

• Oversee and optimise the daily pick, pack and dispatch workflow.
• Manage marketplace listings, order turnaround times and courier coordination.
• Lead, support and develop a team of nine staff members.

Skills

e-Commerce operations

Excel

WooCommerce

Shopify

Magento

Takealot Seller Portal

Amazon Seller Central

Job description

Cape Town, South Africa | Posted on 14/11/2025

We are seeking a proactive and organisede-Commerce Operations Manager to oversee the end-to-end fulfilment activitieswithin a medium sized nationalomnichannel based in Cape Town. This roleis ideal for an individual who excels in a fast-paced setting, maintainscomposure under pressure, and ensures operational effectiveness across multiplesales channels.

You will be responsible for managing the full fulfilment workflow for online orders placed via the companies own websites, Takealot, Amazon and Makro. The focus of this position is to ensure accuracy, efficiency and reliability at every stage of the process, while leading and developing a capable ecommerce’s operations team.

Key Responsibilities

Oversee and optimise the daily pick, pack and dispatch workflow

Manage marketplace listings, order turnaround times and courier coordination

Uphold data accuracy, inventory integrity and strict adherence to service-level agreements

Lead, support and develop a team of nine staff members, including a supervisor

Monitor ecommerce operational performance, analyse KPIs and drive continuous process improvements

Maintain stable and efficient operations during peak trading periods, including Black Friday, the Festive Season and major promotional events

Why This Role is Important

The e-Commerce fulfillment operation is central to the customer experience. Every order represents a moment that can reinforce trust, reliability and brand loyalty. The Ecommerce Operations Manager plays a key role in ensuring these moments are executed with precision, efficiency and professionalism.

Requirements

Minimum of 5 years’ experience in e-Commerce operations(not negotiable)

Minimum of 2 years’ experience in marketplace (not negotiable)

Strong working knowledge of Excel, WooCommerce, Shopify, Magento, Takealot Seller Portal and Amazon Seller Central

A solutions-oriented approach with a strong sense of ownership and accountability

Proven ability to lead teams with clarity, structure and consistency

A passion for accuracy, efficient fulfilment and process-driven operations

Willingness to work additional hours during peak trading periods

Opportunity to contribute to a growing organisation