7788

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Head of IT Service Delivery - SAP & ITIL Lead
Twinings Ovaltine
Gauteng
Ibrido
ZAR 1.200.000 - 1.500.000
Tempo pieno
30 giorni fa

Descrizione del lavoro

A leading consumer goods company in South Africa is seeking a Head of Service Delivery to oversee IT services across SAP S / 4HANA. The ideal candidate will lead service delivery, embed ITIL processes, and manage both internal and outsourced teams. This role requires strong leadership skills, experience in IT service delivery, and effective stakeholder management in a dynamic environment. Responsibilities also include enhancing customer experience and driving continual service improvement.

Servizi

Hybrid working options
Opportunity for international travel
Dynamic work environment

Competenze

  • Proven experience leading service delivery or support functions in an IT organisation.
  • Effective knowledge of SAP S / 4HANA architecture.
  • Hands-on experience embedding ITIL-based service management processes.

Mansioni

  • Own and lead the end-to-end IT service delivery for SAP S / 4HANA.
  • Establish ITIL-aligned service management processes.
  • Lead, coach, and develop the SAP support team.

Conoscenze

Leadership
Stakeholder Management
Effective Communication
Problem-solving

Formazione

Experience in IT service delivery
SAP S / 4HANA knowledge

Strumenti

ITIL
SAP ALM
Descrizione del lavoro
A leading consumer goods company in South Africa is seeking a Head of Service Delivery to oversee IT services across SAP S / 4HANA. The ideal candidate will lead service delivery, embed ITIL processes, and manage both internal and outsourced teams. This role requires strong leadership skills, experience in IT service delivery, and effective stakeholder management in a dynamic environment. Responsibilities also include enhancing customer experience and driving continual service improvement.

* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.