Head of IT Service Delivery - SAP & ITIL Lead

Twinings Ovaltine; Gauteng; Hybrid; ZAR 1 200 000 - 1 500 000; Full time

Job summary

A leading consumer goods company in South Africa is seeking a Head of Service Delivery to oversee IT services across SAP S / 4HANA. The ideal candidate will lead service delivery, embed ITIL processes, and manage both internal and outsourced teams. This role requires strong leadership skills, experience in IT service delivery, and effective stakeholder management in a dynamic environment. Responsibilities also include enhancing customer experience and driving continual service improvement.

Benefits

Hybrid working options

Opportunity for international travel

Dynamic work environment

Qualifications

• Proven experience leading service delivery or support functions in an IT organisation.
• Effective knowledge of SAP S / 4HANA architecture.
• Hands-on experience embedding ITIL-based service management processes.

Responsibilities

• Own and lead the end-to-end IT service delivery for SAP S / 4HANA.
• Establish ITIL-aligned service management processes.
• Lead, coach, and develop the SAP support team.

Skills

Leadership

Stakeholder Management

Effective Communication

Problem-solving

Education

Experience in IT service delivery

SAP S / 4HANA knowledge

Tools

ITIL

SAP ALM

Job description

A leading consumer goods company in South Africa is seeking a Head of Service Delivery to oversee IT services across SAP S / 4HANA. The ideal candidate will lead service delivery, embed ITIL processes, and manage both internal and outsourced teams. This role requires strong leadership skills, experience in IT service delivery, and effective stakeholder management in a dynamic environment. Responsibilities also include enhancing customer experience and driving continual service improvement.