IT Service Desk Engineer (Azure/365)

Exceed Human Resource Consultants; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment consultancy is seeking an IT Support Technician in South Africa. The candidate will be responsible for managing ticket lifecycles, ensuring compliance with SLAs, and providing quality communication to stakeholders. Qualifications include Matric or NQF equivalent, A+ and N+, and 3+ years of relevant IT support experience. This role offers a competitive salary and potential for growth.

Qualifications

• 3+ years practical service delivery experience in IT support or desktop support technician.
• Experience in Microsoft 365 and Azure environments.
• Familiarity with ITIL and COBIT5 frameworks.

Responsibilities

• Respond to logged tickets and log tickets if none exist.
• Classify and prioritize tickets accurately.
• Capture time entries consistently and timeously.
• Ensure quality communication and updates meet stakeholder requirements.

Skills

Compliance with Ticket Lifecycle Management

Customer service

Communication skills

Education

Matric or NQF equivalent

Certification or Degree in IT

Tools

Microsoft MCSA or MCSE

Microsoft 365

Azure

ITIL framework

COBIT5 framework

Job description

A leading recruitment consultancy is seeking an IT Support Technician in South Africa. The candidate will be responsible for managing ticket lifecycles, ensuring compliance with SLAs, and providing quality communication to stakeholders. Qualifications include Matric or NQF equivalent, A+ and N+, and 3+ years of relevant IT support experience. This role offers a competitive salary and potential for growth.