Front Desk & Visitor Experience Specialist

CBRE Excellerate; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading real estate service provider in Johannesburg is seeking a Receptionist / Switchboard Operator responsible for ensuring a professional front-of-house experience for clients and visitors. Key duties include managing visitor access, operating the switchboard, and coordinating meeting rooms. The ideal candidate will have a Matric qualification, strong organizational skills, and customer service experience, and is expected to maintain a welcoming atmosphere at the Santam Meeting Centre.

Qualifications

• 2-3 years of reception, front-of-house, or switchboard experience preferred.
• Experience in a corporate environment, preferably in facilities management.
• Calm and composed under pressure.

Responsibilities

• Serve as the first point of contact for all visitors and clients.
• Manage visitor registration and access security.
• Operate the switchboard and direct incoming calls.

Skills

Professional verbal and written communication

Exceptional customer service and interpersonal skills

Strong telephone etiquette

Strong organizational skills

Ability to multitask and manage competing priorities

Education

Matric / Grade 12

Tools

MS Office

Digital booking systems

Job description

A leading real estate service provider in Johannesburg is seeking a Receptionist / Switchboard Operator responsible for ensuring a professional front-of-house experience for clients and visitors. Key duties include managing visitor access, operating the switchboard, and coordinating meeting rooms. The ideal candidate will have a Matric qualification, strong organizational skills, and customer service experience, and is expected to maintain a welcoming atmosphere at the Santam Meeting Centre.