Fintech Customer Escalations Specialist — Hybrid (2 WFH)

Istaff Recruitment; Welkom; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency in South Africa is seeking an experienced customer service representative. The candidate should have at least 2 years of experience, ideally in the fintech sector. Essential skills include excellent communication and interpersonal abilities. This role allows for hybrid work, with 2 days from home each week, and involves working closely with other departments to resolve customer issues efficiently.

Qualifications

• At least 2 years of experience in customer service.
• Experience in fintech or financial services sector preferred.
• Ability to work collaboratively.

Responsibilities

• Handle customer complaints and queries.
• Collaborate with departments for timely resolutions.
• Work from home 2 days a week.

Skills

Excellent communication skills

Problem-solving

Interpersonal skills

Job description

A leading recruitment agency in South Africa is seeking an experienced customer service representative. The candidate should have at least 2 years of experience, ideally in the fintech sector. Essential skills include excellent communication and interpersonal abilities. This role allows for hybrid work, with 2 days from home each week, and involves working closely with other departments to resolve customer issues efficiently.