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Night-Shift Customer Support Specialist – Nurse App
Resumo da oferta
A dynamic BPO company in South Africa is seeking a Customer Service Representative to provide support for a U.S.-based app that connects nurses with shifts. This role requires excellent communication skills and a customer-first mindset. Applicants must have at least one year of experience in a customer support role, be comfortable working night shifts, and have strong technical abilities. A reliable internet connection and power backup are mandatory.
Qualificações
- At least 1 year of experience in a customer service or support role.
- Strong written English and typing speed.
- Must be comfortable working night shifts (11pm–7am SA time) and weekends.
Responsabilidades
- Help nurses and care facilities use the app and answer any questions they have.
- Assist with account setup, shift bookings, and general support.
- Fix or report any problems users experience with the app.
- Respond to urgent issues like last-minute cancellations.
- Communicate clearly via chat, email, or phone.
- Keep records of all support conversations.
- Work with the team to improve the user experience.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.