Customer Service Agent jobs in South Africa

We're hiring a charismatic Host to be the vibrant face of Zama Zulu, our traditional African themed restaurant concept at The Groves. This isn’t your average FOH host job — you'll be welcoming guests with big energy, unique flair, and a bold personality that fits right into our fantastical world. You're not just guiding guests to their tables — you're setting the stage for an unforgettable experience. Zama Zulu is a dynamic, upscale restaurant focused on delivering exceptional experiences. With a tone that is both playful and precise, we are seeking a host who is refined, engaging, and takes pride in showcasing Saudi hospitality with flair.

• Greet and welcome guests with confidence, warmth, and positive energy.
• Manage reservations and walk-in guests using the booking system.
• Maintain an organized flow of seating and table turns in collaboration with floor staff.
• Communicate effectively and professionally with guests, team members, and managers.
• Handle guest inquiries and resolve concerns with poise and efficiency.
• Maintain host stand appearance and ensure it reflects the brand's upbeat, polished image.
• Stay calm and effective in high-volume, event-driven service periods.
• Uphold Little Krazy's high service standards while keeping a friendly and energetic tone.

• Open to South African, Zimbabwean, Malawian, Kenyan nationals
• Minimum 2-3 years' experience as a host in F&B, hospitality, or event-driven environments.
• Fluent in English with excellent verbal communication skills.
• Clear criminal and health record
• Warm, outgoing personality with the ability to stay composed under pressure.
• Strong organizational skills and attention to detail.
• Well-groomed appearance and confident body language.
• Flexible availability (evenings, weekends, holidays, and during event periods).
• Passion for guest service and hospitality excellence
• Experience & adaptability in experience-driven or high-volume restaurants.
• Valid passport

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution—we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.

Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I. These brands showcase what it means to innovate locally and shine globally. Our brands are registered across the GCC and internationally, ensuring legal protection and readiness for global expansion.

Several exciting new concepts and brands are currently under development, with launches planned in the coming months. SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.

Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

• Competitive salary packages - aligned with market standards and experience
• Visa (1 year temp) & Flights into the country for non-citizens
• Accommodation
• Transportation Allowance
• Career development & Internal promotions - grow with us across departments and seasons
• Creative & collaborative work culture - built on passion, innovation, and attention to detail
• Exposure to high-end hospitality & entertainment concepts - gain experience in premium F&B and entertainment
• Experience working on premium events within The Groves, Riyadh Season
• Cultural diversity - join a team of passionate professionals from around the world

Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.