Administration jobs in South Africa

Position: Business Process & SAP Support Analyst

Location: Cape Town

Requirements:

• Grade 12
• Relevant qualification (Business Administration or equivalent)
• Proven work experience in Business Process Support role (5 years working experience)
• Strong understanding of business processes within SAP modules: FI, MM, PP, SD, QM
• Experience in Project Management will be advantageous
• Computer literate, specifically Excel proficiency
• Proven SAP Support and query resolution experience
• Ability to manage master data and understand financial implications.
• Ability to manage multiple support requests

Responsibilities:

• Assist SAP users with daily transactions and procedures across all SAP modules
• Respond to user inquiries or escalate issues within 24 hours
• Collaborate with business process support team to resolve issues
• Evaluate and enhance business processes
• Implement improvements, create SAP cue cards and flow charts
• Conduct on-the-job training for SAP users
• Create and maintain master data across all SAP modules in accordance with established protocols
• Create material costings per DRM instructions and seek approval before implementations
• Assist with the monthly costing run - investigate errors and/or warnings raised in monthly costing run and resolve them
• Assess the impact of master data and pricing conditions on financial statements
• Coordinate and execute data cleaning activities
• Work with regional and group SAP teams to implement projects and developments
• Testing of new SAP developments and processes in the SAP QAS system before implementation
• Support the business process team with day-to-day queries and reports
• Keep a ticket tracking register with detailed record of issues and solutions