Call Centre Agent

Firstrand Group; Gauteng; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading financial services group in Gauteng is seeking a Call Centre Agent to deliver exceptional customer service. Responsibilities include managing customer queries effectively, maintaining knowledge of products, and ensuring communication professionalism. Ideal candidates should possess NQF level 5 qualifications and experience in customer service and CRM systems. Join a vibrant team that values curiosity and innovation.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 1 to 2 years of related experience.
• Exposure to Hogan and/or Call Centre CRM Systems.
• Ability to analyze complex data sets.

Responsibilities

• Deliver high-quality customer service through various channels.
• Resolve customer queries efficiently within agreed timelines.
• Ensure efficient administration service through careful planning.

Skills

Telephonic communication

Customer service

Data analysis

Adaptability

Education

NQF level 5 qualifications

Tools

Hogan systems

Call Centre CRM Systems

Job description

Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently.

Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement.

Are you someone who can : Telephonic communication with client base to provide accurate product information in line with standards protocols.

Drive significant growth and profitability in the context of cost management.

Manage costs / expenses within approved budget to achieve cost efficiencies.

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

Resolve all customer queries efficiently, and within agreed timelines.

Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

Ensure all communications with clients are professional, resulting in compliments.

Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.

Comply with governance in terms of legislative and audit requirements.

Ensure efficiency of service productivity and performance in Call Centre.

Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.

Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you : Must have an NQF level 5 qualifications Must have 1 to 2 year's related experience Exposure to Hogan and / or Call Centre CRM Systems You will have access to : Opportunities to network and collaborate A challenging working environment that is progressive and agile Opportunities to innovate where iniative is taken and owned end to end We can be a match if you are : Adaptable and curious Analyse complex data sets Thrive in a collaborative environment Apply now if you are interested in taking the next step.

We look forward to engaging with you!

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

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