Technical Support Technician

West Coast Personnel; Paarl; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic technical support company in Paarl is seeking a Technical Support and Installation Technician. The role involves providing excellent customer service, managing broadband installations, and ensuring all technical systems operate effectively. Ideal candidates will have strong communication skills, experience with technical support, and be physically capable of performing on-site tasks. A valid driver’s license is also required.

Qualifications

• Valid driver’s license.
• Proven experience in broadband or technical support.
• Good understanding of routers and wireless technology.
• Strong problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders.

Responsibilities

• Manage the helpdesk for technical support.
• Set up and update customer systems.
• Maintain UNMS devices and field inventory.
• Conduct on-site service calls safely.

Skills

Customer service

Technical support

Problem-solving

Communication

Job description

Overview

We are seeking a Technical Support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service, perform broadband installations and ensure all technical systems run smoothly and efficiently.

Key Responsibilities

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

Qualifications

• Valid driver’s license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Additional Information

Use of the company vehicle for business purposes only