Technical Support Specialist (Payments/Fintech/Crypto)

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A licensed financial services provider is seeking a proactive Technical Support Specialist in Cape Town. This role involves maintaining internal software systems, assisting with documentation, and addressing client queries. The ideal candidate should have a technical foundation, strong communication skills, and 1-2 years of relevant experience. The position is full-time and onsite, offering an opportunity to work in a dynamic environment and grow within the technology team.

Qualifications

• 1-2 years of experience in software support or tech admin role.
• Familiarity with APIs, basic scripting, and database queries.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support in maintaining and administering internal software systems.
• Assist with technical documentation.
• Address client queries related to software integrations.

Skills

Technical support

Communication

Problem-solving

Client management

Education

Diploma or Bachelor's degree in Computer Science or related field

Tools

APIs

Scripting

Database queries

Job description

Our client is a licensed financial services provider. They provide innovative fintech solutions, including OTC trading, a crypto payment gateway, custodial services, and more. Their mission is to reshape the financial ecosystem by connecting banks and blockchain infrastructure onto a single platform.

Role Overview

Our client is seeking a proactive and detail-oriented Technical Support Specialist to join their growing technology team. The ideal candidate will provide support in maintaining and administering internal software systems, assist with technical documentation, and address client queries related to software integrations and system functionality. This role is ideal for a junior professional with a solid technical foundation, strong communication skills, and a keen interest in software operations and client-facing support.

Job Type

Full-Time

Location

Foreshore, Cape Town

Workplace

Onsite

Department

Software / Technology

Reports to

Chief Technology Officer

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Systems, Software Engineering,
• or a related field.
• 1–2 years of experience in a software support, junior developer, or tech admin role.
• Familiarity with APIs, basic scripting, and database queries.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent verbal and written communication skills.
• Ability to manage multiple client queries and tasks simultaneously with a high attention to detail.
• Team-oriented mindset with a willingness to learn and grow in a dynamic environment.

Desirable Skills (Advantageous)

• Experience within the financial industry, payments, crypto and/or blockchain technology.
• Basic understanding of cloud platforms (e.g., Google Cloud)