Tech Dispatch & Escalations Agent - Contact Center

Architectural Services; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading security services company in Cape Town is seeking a customer support representative to handle service calls and technical queries. This position requires a minimum of 2 years’ experience in a contact centre and proficiency in MS Office. The ideal candidate will be responsible for scheduling technician visits, managing customer inquiries, and assisting with technical issues. Preference will be given to qualified candidates from historically disadvantaged backgrounds.

Qualifications

• Minimum of 2 years’ experience within a contact centre, technical experience is an advantage.

Responsibilities

• Booking and scheduling service calls for technicians.
• Coordinate after-hour calls for standby technicians.
• Dispatch technicians to attend scheduled work.
• Build customer interest in services and products.
• Drive technical revenue through marketing campaigns.

Skills

Computer literate (MS Office, Listener, Outlook)

Experience in a contact centre

Technical experience

Education

Matric/Grade 12

Job description

A leading security services company in Cape Town is seeking a customer support representative to handle service calls and technical queries. This position requires a minimum of 2 years’ experience in a contact centre and proficiency in MS Office. The ideal candidate will be responsible for scheduling technician visits, managing customer inquiries, and assisting with technical issues. Preference will be given to qualified candidates from historically disadvantaged backgrounds.