Strategic Onboarding & Success Consultant

Capcade; Cape Town; Hybrid; ZAR 500 000 - 800 000; Full time

Job summary

A leading collaboration platform company in Cape Town is seeking a dynamic Business Consultant to support customer onboarding, analyze usage trends, and collaborate with cross-functional teams. The ideal candidate will have a Master's degree, over 3 years of relevant experience, and strong analytical and communication skills. This role offers a hybrid work environment and the opportunity to work with innovative technologies, making a meaningful impact on private market participants.

Benefits

Hybrid working environment

Opportunities to upskill and reskill

Regular feedback on performance

Qualifications

• 3+ years in revenue operations, client success, or solution consulting.
• Experience in financial services, B2B SaaS, or early-stage startups.
• Robust research and analytical skills.

Responsibilities

• Support onboarding and customer health monitoring.
• Run discovery sessions and configure workflows.
• Build onboarding playbooks and training content.
• Provide customer insights to cross-functional teams.
• Analyze usage trends and recommend improvements.

Skills

Client success

Problem-solving

Analytical skills

Technical aptitude

Excellent communication

Education

Honors or Masters University degree

Tools

Microsoft Office

Power BI

Miro

Apollo

Intercom

Mixpanel

Synthesia

Vimeo

Job description

A leading collaboration platform company in Cape Town is seeking a dynamic Business Consultant to support customer onboarding, analyze usage trends, and collaborate with cross-functional teams. The ideal candidate will have a Master's degree, over 3 years of relevant experience, and strong analytical and communication skills. This role offers a hybrid work environment and the opportunity to work with innovative technologies, making a meaningful impact on private market participants.