Spa Front Desk & Wellness Operations Supervisor

Village n Life; Knysna; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality group in Knysna seeks a Spa Front Desk Coordinator to support daily operations at their spa. This role includes supervising staff, managing spa reservations, handling guest inquiries, and ensuring service quality. Candidates should have Grade 12 or equivalent, with a Beauty Therapy Certificate or relevant administration experience preferred. Strong communication and organizational skills are essential. This position offers competitive remuneration and opportunities for professional growth within a multi-property environment.

Benefits

Competitive remuneration

Exposure to various systems

Supportive leadership

Staff housing options

Access to staff facilities

Qualifications

• Grade 12 or equivalent required.
• Beauty Therapy Certificate or Administration Diploma is advantageous.
• Previous supervisory experience in a spa or wellness environment preferred.

Responsibilities

• Support daily operations of the Spa Front Desk and Wellness Facilities.
• Supervise Spa Receptionists and Hosts to ensure service quality.
• Handle guest inquiries and coordinate special requests.

Skills

Communication skills

Organizational skills

Guest service orientation

Time management

Proficiency in MS Office and ESP

Education

Grade 12 or equivalent

Beauty Therapy Certificate/Somatology/Administration Diploma

Tools

MS Office

ESP

Opera

Job description

A hospitality group in Knysna seeks a Spa Front Desk Coordinator to support daily operations at their spa. This role includes supervising staff, managing spa reservations, handling guest inquiries, and ensuring service quality. Candidates should have Grade 12 or equivalent, with a Beauty Therapy Certificate or relevant administration experience preferred. Strong communication and organizational skills are essential. This position offers competitive remuneration and opportunities for professional growth within a multi-property environment.