Showroom Manager

KEDA(KENYA) CERAMICS CO., LTD; Remote; ZAR 983 000 - 1 312 000; Full time

Job summary

A leading manufacturer of ceramic tiles is seeking an experienced Showroom Manager to oversee operations across Africa. This role involves managing sales growth, driving marketing initiatives, and ensuring exceptional customer service. Candidates should have over 5 years of retail management experience, preferably in ceramic tiles or sanitary ware, and demonstrate strong leadership skills in cross-cultural environments. The position offers the opportunity to work in multiple African markets and requires excellent communication and coordination skills.

Qualifications

• 5+ years of experience in retail sales and store/showroom management.
• 2+ years of leadership experience in ceramic tiles or sanitary ware sales.
• Proven experience managing teams of 10+ staff in cross-cultural environments.
• Success managing a showroom with monthly sales exceeding USD 100,000.

Responsibilities

• Oversee showroom operations and staff management.
• Drive showroom sales and marketing activities.
• Monitor inventory levels and stock movement.
• Ensure exceptional customer experience in the showroom.
• Optimize showroom layout and visual merchandising.

Skills

Cross-departmental communication

Sales planning

Marketing strategy

Inventory management

Brand promotion

Customer behavior analysis

Operational challenge management

MS Office proficiency

English communication

Hindi/Somali proficiency

Education

Bachelor’s degree in Sales, Marketing, International Trade or related field

Job description

Showroom Manager – Africa

Location: Across Africa (Available to work in any African country)

Company: KEDA Ceramics Company Ltd

Industry: Ceramic Tiles & Sanitary Ware

Employment Type: Full-time

Company Overview

KEDA Ceramics Company Ltd is a leading manufacturer of ceramic tiles in Africa, with a strong presence across multiple markets on the continent. As part of our continued growth and commitment to operational excellence, transparency, and customer satisfaction, we are seeking an experienced and results-driven Showroom Manager to join our sales team in Africa.

Role Purpose

The Showroom Manager – Africa will be responsible for overseeing showroom operations, driving sales growth, managing teams, and ensuring an exceptional customer experience. This role requires a commercially minded leader with strong retail management experience, preferably within the ceramic tiles or sanitary ware industry, and the flexibility to work across different African markets.

Key Responsibilities

Sales & Marketing

• Lead showroom sales and marketing activities to achieve and exceed assigned targets.
• Plan and execute promotional campaigns within approved budgets.
• Develop and implement effective product promotion and sales strategies.

Showroom Operations

• Establish and maintain daily, weekly, and monthly reporting systems.
• Ensure compliance with company policies, procedures, and operational standards.
• Supervise IT systems and ensure showroom equipment is properly maintained.

Inventory Management

• Monitor stock movement and inventory levels to prevent shortages or overstocking.
• Coordinate with suppliers and internal teams to ensure timely replenishment.
• Ensure accurate product labeling, organized storage, and attractive product displays.

Customer Service & Order Management

• Lead sales and service teams to deliver excellent customer experience.
• Manage wholesale and project-based orders, including coordination of deliveries.
• Handle customer inquiries, escalations, and after-sales support professionally.

Showroom Presentation & Merchandising

• Optimize showroom layout, visual merchandising, and customer flow to maximize sales.
• Maintain a clean, professional, and brand-aligned showroom environment.

Team Leadership & Performance Management

• Recruit, train, and develop showroom staff.
• Set KPIs, monitor performance, and conduct regular evaluations.
• Manage employee relations and promote a positive, high-performance work culture.

Cost Control & Profitability

• Monitor operational expenses and manage budgets effectively.
• Ensure showroom profitability through cost control and revenue optimization.

Digital Marketing & Online Promotion

• Develop and manage online marketing initiatives, including Douyin and at least three other digital platforms.
• Coordinate digital campaigns to support showroom sales and brand visibility.

Liaison & Internal Coordination

• Work closely with warehouse, planning, logistics, and other internal departments to meet customer and business requirements.

Education & Experience Requirements

Education

• Bachelor’s degree or above in Sales, Marketing, International Trade, or a related field.

Experience

• Minimum 5 years of experience in retail sales and store/showroom management.
• At least 2 years of leadership experience in ceramic tiles or sanitary ware sales.
• Proven experience managing teams of 10 or more staff in cross-cultural environments.
• Demonstrated success managing a showroom with monthly sales exceeding USD 100,000.

Key Skills

• Strong cross-departmental communication and coordination skills.
• Excellent English communication skills (spoken and written).
• Proficiency in Hindi or Somali is an advantage.
• Strong working knowledge of MS Office (Excel, PowerPoint, Word) and email communication.
• Expertise in sales planning, marketing strategy, inventory management, and brand promotion.
• Ability to analyze customer behavior, develop innovative sales models, and handle operational challenges.

Core Competencies

• Retail and showroom operations management
• Sales and marketing leadership
• Team training and performance management
• Customer experience optimization
• Inventory, cost, and profitability control
• Crisis management and problem-solving