Service Operations Support Manager

Dante Personnel; Gauteng; Hybrid; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading service management company is seeking a Service Operational Support Manager based in Gauteng, South Africa. The role requires driving operational excellence and managing service operations across Africa, with frequent travel. Ideal candidates will have a minimum of 5 years' experience in leadership roles within engineering or business administration and a proven track record in managing heavy engineering workshops. This is an opportunity to make a significant impact in service operations.

Qualifications

• At least 5 years of experience in a management or leadership role.
• Proven experience managing heavy engineering workshop facilities.
• Strong knowledge of service contract management and performance metrics.

Responsibilities

• Drive operational excellence across service organizations in Africa.
• Champion continuous improvement and standardization across service operations.
• Monitor service contracts to ensure performance meets contractual obligations.

Skills

Results-driven leadership

Service operations knowledge

Continuous improvement

Strong communication

Education

Degree in Engineering or Business Administration

Job description

Minimum requirements

Experience in a background managing Field Service and Workshops Partner with the various Sales Areas in Africa.

Will need to travel frequently within Africa to support the various Sales Areas.

About the role

As a Service Operational Support Manager, will play a pivotal role in driving operational excellence across service organizations in Africa.

Will :

• Champion continuous improvement, lean practices, and standardization across service operations.
• Support Service Digital Transformation
• Support implementation and execution of global standards, processes and systems

Provide inputs and supports for Real Estate team

Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans, for workshops and Field services

Partner with CSM and Portfolio Managers to ensure seamless execution and introduction of contracts and products.

Ensure compliance with policies and standards.

Provide strategic input to Business Line Managers, CSMs, Portfolio managers, Service Excellence and Digital Transformation Teams on service requirements, offerings and technical support capabilities.

Support Business Performance Manager and monitor service contracts in the respective Sales Areas to ensure performance meets or exceeds contractual obligations and cost targets.

Support service workshops in the respective Sales Areas operations, ensuring optimal cost, utilization, quality, and cycle times.

Support field service execution and performance management in the respective Sales Areas.

Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging, and service profitability.

Profile

Looking for a results-driven and experienced leader with a strong background in service operations and heavy engineering.

Ideal candidate will have :

• At least 5 years of experience in a management or leadership role.
• A background in Engineering or Business Administration (minimum 5 years preferred).
• Proven experience managing heavy engineering workshop facilities.
• Exposure to mobile mining equipment in workshop and field service environments.
• Strong knowledge of service contract management and performance metrics.
• Qualifications or experience in Six Sigma or similar productivity improvement programs.
• A passion for continuous improvement, workforce development, and operational excellence.

Consultant: Angie Botes - Dante Personnel Greenstone