Service Desk Lead — SLA & Client Experience

Believe Resourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a highly organised Service Desk Coordinator in Cape Town to oversee operations and ensure a high standard of client service. The ideal candidate should have 2-3 years of experience in IT support and possess strong communication and problem-solving skills. This permanent role offers a competitive salary of R25,000 – R35,000 per month and includes perks such as medical aid, overtime, and opportunities for international travel.

Benefits

Loyalty-based medical aid and retirement annuity

Overtime

Socials and Friday lunches

International travel opportunities for top performers

Profit share for high achievers

Qualifications

• 2–3 years experience in an IT Service Desk or support environment.
• Strong understanding of Service Desk processes, SLAs and ticketing workflows.
• Excellent communication skills (written and verbal).

Responsibilities

• Oversee daily Service Desk operations and ensure balanced workloads.
• Monitor all support channels to ensure requests are captured and actioned.
• Track SLA performance, response/resolution times and queue health.

Skills

IT Service Desk experience

Communication skills

Organisational skills

Problem-solving

Job description

A leading recruitment agency is seeking a highly organised Service Desk Coordinator in Cape Town to oversee operations and ensure a high standard of client service. The ideal candidate should have 2-3 years of experience in IT support and possess strong communication and problem-solving skills. This permanent role offers a competitive salary of R25,000 – R35,000 per month and includes perks such as medical aid, overtime, and opportunities for international travel.