Service Advisor: Retail POS & Stock Control Lead

Clicks Group; Benoni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and beauty retailer in Benoni seeks a Service Advisor to ensure service excellence at the point of sale. This role involves managing operational activities, overseeing staff, and promoting customer service initiatives to meet company standards. Ideal candidates should have at least Grade 12 and relevant retail qualifications, along with a year of experience in a customer-facing role. The position is permanent and offers a dynamic environment focused on health and beauty.

Qualifications

• 1 year’s experience in a customer facing role, overseeing employees within a retail/FMCG environment.
• Numeracy and stock management experience.

Responsibilities

• Ensure service excellence at the point of sale.
• Direct and control all operational activities efficiently.
• Manage stock and cash safely, minimising shrinkage.
• Train and motivate shop assistants/cashiers.
• Resolve customer queries as per company policies.
• Promote Clicks clubcard participation.

Skills

Financial management principles

Retail/FMCG background

Customer service excellence

Planning and organising

Problem-solving skills

Strong customer orientation

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

A leading health and beauty retailer in Benoni seeks a Service Advisor to ensure service excellence at the point of sale. This role involves managing operational activities, overseeing staff, and promoting customer service initiatives to meet company standards. Ideal candidates should have at least Grade 12 and relevant retail qualifications, along with a year of experience in a customer-facing role. The position is permanent and offers a dynamic environment focused on health and beauty.