Senior Specialist : Home Loans (FAIS)

Absa Group Limited; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services provider in Cape Town is seeking a Senior Specialist in Home Loans to drive the acquisition and registration of new loans through targeted sales strategies. The ideal candidate will manage the entire home loan process while ensuring compliance with governance standards. A national certificate and 2+ years of relevant experience are required. This role offers a chance to work in a dynamic and customer-focused environment.

Qualifications

• Minimum of 2 years' experience in a sales or customer service role in banking or financial services.
• Proven experience in home loans, mortgage lending, or property finance.

Responsibilities

• Drive acquisition and registration of new home loans.
• Engage with existing customers for refinancing opportunities.
• Ensure compliance with governance and risk frameworks.

Skills

Sales and relationship-building skills

Verbal and written communication

Negotiation and influencing skills

Education

National Certificate or equivalent NQF Level 5

Further Education and Training Certificate (FETC)

Job description

Job title : Senior Specialist : Home Loans (FAIS)

Job Location : Western Cape, Cape Town Deadline : September 30, 2025 Quick Recommended Links

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Job Summary

To drive the acquisition and registration of new home loans by executing targeted sales strategies, cultivating relationships with direct customers and sources, and providing end-to-end customer service.

The role involves managing the home loan process from initial application to registration, in line with Absa’s compliance and governance standards.

Job Description

Key Accountabilities :

Sales Acquisition & Execution :

Execute action plans to meet monthly targets for applications, final grants, attorneys instruct and registrations as per the Performance Development Plan.

Actively prospect and generate new business using a variety of methods (e.g. cold calling, networking, referrals, real estate agents).

Engage with existing customers through leads to explore refinancing or re-mortgaging opportunities.

Visit prospective customers or sources at their preferred location and time to offer personalized mortgage solutions.

Assist customers in completing and submitting accurate applications with all required documentation to the Production Centre.

Maintain and monitor the conversion ratios from application to final grant, final grant to instruct and instruct to registration, ensuring alignment with internal standards.

Track applications and provide regular updates to clients and referral sources.

Participate in marketing activities such as property shows, auctions, and open house events to grow customer pipeline.

Monitor competitor activity and proactively adjust sales strategies to gain market share for Absa Home Loans.

Relationship Management :

Develop and manage relationships with external stakeholders including customers, property developers, estate agents, attorneys, and other sources.

Collaborate with Key Account Managers to onboard developers as approved lead generators and generate consistent deal flow.

Conduct regular meetings with referral sources to uncover new sales opportunities and resolve service issues.

Educate business sources on loan products, application processes, and updates to maintain quality submissions and engagement.

Partner with internal business units to identify cross-sell opportunities and deliver superior business value.

Governance & Compliance :

Ensure all business secured complies with Absa's governance, risk, and compliance frameworks.

Maintain ethical conduct in all dealings with clients, colleagues, and partners.

Promptly report any suspicious activities or transactions to the Risk and Compliance Consultant for appropriate action.

Customer Service Excellence :

Provide exceptional service by ensuring all customer documentation is complete and submitted timeously.

Handle customer queries and complaints swiftly (within 24 hours), keeping clients informed throughout the process.

Ensure alignment with Treating Customers Fairly (TCF) principles to enhance satisfaction and retention.

Actively seek feedback and referrals from satisfied clients to grow the customer base.

Education and Experience Required :

National Certificate or equivalent NQF Level 5 qualification (essential)

Minimum of 2 years’ experience in a sales or customer service role in banking or financial services

Proven experience in home loans, mortgage lending, or property finance

Knowledge of real estate markets and lending policies

Knowledge, Skills & Competencies :

Strong sales and relationship-building skills

Excellent verbal and written communication

Entrepreneurial thinking with a self-motivated, target-driven mindset

Strong negotiation and influencing skills

Professionalism, integrity, and a customer-focused attitude

Ability to manage multiple stakeholders and navigate complex applications

Education

Further Education and Training Certificate (FETC)

End Date : August 1, 2025

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