Senior ServiceNow BA ITSM/ITOM Expert (Remote)

Optimal Growth Technologies; South Africa; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company is seeking an experienced ServiceNow Business Analyst to join their fully remote team. The ideal candidate will possess over 10 years of experience in business analysis specifically focused on IT infrastructure and ServiceNow, with strong skills in requirements gathering, solution design, and stakeholder management. This role offers the chance to work on innovative projects in a fast-paced environment, ensuring that ServiceNow solutions align with best practices and enhance service delivery.

Qualifications

• Minimum 10 years of experience as a Business Analyst.
• Strong background in IT infrastructure and ServiceNow implementations.
• ServiceNow certifications preferred.

Responsibilities

• Collaborate with stakeholders for requirements gathering.
• Translate business requirements into solutions on the ServiceNow platform.
• Provide ongoing support and optimization for the ServiceNow platform.

Skills

Analytical Skills

Communication Skills

Project Management

Process Improvement

Education

Bachelors degree in Information Technology

Bachelors degree in Computer Science

Tools

ServiceNow

Job description

A leading company is seeking an experienced ServiceNow Business Analyst to join their fully remote team. The ideal candidate will possess over 10 years of experience in business analysis specifically focused on IT infrastructure and ServiceNow, with strong skills in requirements gathering, solution design, and stakeholder management. This role offers the chance to work on innovative projects in a fast-paced environment, ensuring that ServiceNow solutions align with best practices and enhance service delivery.