Senior L3 Support Engineer — Cloud & Networking Expert

Pronel Personnel; Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable recruitment agency is seeking an experienced L3 Support Engineer to resolve complex technical issues and ensure service stability. This role involves leading major incidents, designing client infrastructures, and providing advanced support for cloud and networking technologies. Ideal candidates will have deep technical knowledge and prior experience in IT support roles. Competitive compensation offered in a dynamic working environment.

Qualifications

• Significant experience in an IT support or service desk environment, ideally within managed services.
• Proven ability to diagnose and resolve advanced technical issues.
• Strong background working with Microsoft 365, Azure, Active Directory and networking technologies.
• Demonstrated ability to manage escalated incidents and collaborate under pressure.

Responsibilities

• Resolve the most complex technical issues escalated from L2 teams.
• Own and lead P1 incidents, ensuring rapid response and clear communication.
• Assist in the design, deployment, and improvement of client infrastructures.
• Support overflow tickets and assist with critical incidents.
• Maintain detailed incident, change, and solution documentation.

Skills

Expert troubleshooting and analytical skills

Strong understanding of networking, cloud, and infrastructure technologies

Advanced proficiency with Microsoft 365, Azure, Intune, and SharePoint

Knowledge of security, compliance, and backup solutions

Excellent written and verbal communication skills

Ability to mentor and train junior engineers

Strong organisational, documentation, and reporting abilities

Ability to work independently and collaboratively under pressure

Education

Bachelor’s degree in IT, Computer Science, or related discipline

Tools

PowerShell

Intune

Microsoft 365

Azure

Job description

A reputable recruitment agency is seeking an experienced L3 Support Engineer to resolve complex technical issues and ensure service stability. This role involves leading major incidents, designing client infrastructures, and providing advanced support for cloud and networking technologies. Ideal candidates will have deep technical knowledge and prior experience in IT support roles. Competitive compensation offered in a dynamic working environment.