Senior It Service Desk Product Lead - Ai & Devops

Isanqa; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT service management firm in Gauteng, South Africa is seeking a Senior Product Owner to oversee IT Service Desk operations and spearhead AI innovations. The ideal candidate should have a Bachelor's degree in IT and at least 3 years of leadership experience focused on service desk management. Strong communication and team management skills are essential. This position offers hybrid working flexibility, providing an excellent opportunity to work in a dynamic environment.

Qualifications

• At least 3 years in a leadership role focused on service desk management.
• Experience with AI innovations in a service desk context.

Responsibilities

• Lead IT Service Desk operations.
• Drive AI innovations within the team.

Skills

Leadership skills

Communication skills

Team management

AI integrations

Education

Bachelor's degree in IT or related field

Job description

A leading IT service management firm is seeking a Senior Product Owner in South Africa to lead IT Service Desk operations and drive AI innovations.

The ideal candidate will possess a Bachelor's degree in IT or related field and have at least 3 years in a leadership role with a focus on service desk management and AI integrations.

This position offers hybrid working flexibility and requires excellent communication and team management skills.