Senior Client Advisor

nedbank; Cape Town; On-site; ZAR 300 000 - 420 000; Full time

Job summary

A leading South African bank is seeking a dedicated Client Service Representative in Cape Town to provide personalized financial solutions and exceptional client service. The ideal candidate should have 3-6 years of banking experience, strong relationship management skills, and an advanced diploma. Key responsibilities include nurturing client relationships, identifying sales opportunities, and ensuring compliance with regulations. This role offers the chance to contribute to business goals while supporting clients in a fast-paced environment.

Qualifications

• 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience required.
• 2-3 years people management experience in financial risk and process management.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients on the convenience and functionality of self-service solutions.
• Provide financial strategies and advice using a holistic approach.

Skills

Product sales skills

Customer service principles

Customer relationship management

Building Trusting Relationships

Planning and Organizing

Education

Advanced Diplomas/National 1st Degrees

FAIS Approved Qualification

Job description

To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.

Job Responsibilities

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience, security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover client's needs through connecting, understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross‑selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requestsli>
• Educate clients on the use of alternative, cost effective, time saving and convenient self‑service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

• 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience.

2-3 years people management experience in financial risk and process management.

Technical / Professional Knowledge

• Product sales skills
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Building Customer Loyalty
• Building Trusting Relationships
• Technology Savvy
• Planning and Organizing

Please contact the Nedbank Recruiting Team at [phone]

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).