Sales & Support VA

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing e-commerce support company is looking for a Sales and Support Virtual Assistant to join their remote team. This role involves real-time support to customers through various channels, assisting with product recommendations, and managing inquiries such as shipping and returns. Ideal candidates should have at least one year of experience in sales or customer support and possess excellent communication skills. Join a supportive team and enjoy performance-based raises along with career development opportunities.

Benefits

Performance-based raises

Paid time off

Health stipend or HMO coverage

Recognition bonuses

Career development opportunities

Qualifications

• Minimum of 1 year remote or online experience in sales or customer support.
• Comfortable using CRM and support tools.
• Ability to work independently in a remote environment.

Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone.
• Recommend products and assist in purchase decisions.
• Manage order inquiries, including shipping and returns.

Skills

Excellent written communication skills

Excellent verbal communication skills

Detail-oriented

Proactive

Results-driven

Tools

Shopify

Gorgias

Zendesk

Job description

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

What you’ll do

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast-paced environment
• Detail-oriented, proactive, and results-driven

Technical Requirements

• A personal PC or laptop with an i5 processor or higher
• A stable internet connection with a minimum of 15 Mbps upload and download speeds
• A quiet, professional workspace for calls

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Monthly health stipend or HMO coverage (location-dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.