Retail Service Lead - POS & Team Coach

Clicks Group Limited; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and beauty retailer in South Africa seeks a Service Advisor to ensure service excellence at the point of sale. The role involves managing operational activities, training staff, and ensuring effective cash and stock management. The ideal candidate should have at least a year of experience in a customer-facing role and a solid understanding of retail principles. Applicants who meet the minimum requirements will be contacted.

Qualifications

• Desirable: Maths 50% and English 50% at grade 12 level.
• 1 year experience in a customer facing role within a retail environment.

Responsibilities

• Ensure service excellence at the point of sale.
• Manage stock and cash efficiently.
• Direct training and performance of cashiers to deliver service excellence.
• Resolve all customer queries in accordance with company policies.

Skills

Understanding of financial management principles

Retail/FMCG background

Knowledge of stock management

Strong customer orientation

Planning and organising skills

Problem-solving skills

Education

Maths 50% and English 50% at grade 12 level

1 year experience in a customer facing role

Job description

A leading health and beauty retailer in South Africa seeks a Service Advisor to ensure service excellence at the point of sale. The role involves managing operational activities, training staff, and ensuring effective cash and stock management. The ideal candidate should have at least a year of experience in a customer-facing role and a solid understanding of retail principles. Applicants who meet the minimum requirements will be contacted.