Retail Branch Leader: Growth, Strategy & Service

Sanlam; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services provider in South Africa is looking for an experienced Branch Manager to grow the customer base and oversee retail strategy. The successful candidate will lead service delivery, ensure compliance, and manage day-to-day operations while also engaging with key stakeholders. The role requires a minimum of 5 years of industry experience, including leadership, with a strong focus on customer service and engagement. A competitive salary and benefits package is offered.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Ongoing training and development programs

Qualifications

• Minimum of 5 years recent industry experience, with 3 years in a leadership role.
• Service management and insurance sales experience are essential.
• Knowledge of relevant regulatory frameworks, and Sanlam products is ideal.

Responsibilities

• Responsible for growing customer base and revenue through branch strategy.
• Leading service delivery culture to enable optimal client experience.
• Monthly planning and reporting on sales activities in the branch.

Skills

Sales tactics and approaches

Stakeholder engagement and management

Customer service and engagement

Computer literate

Critical thinking and problem‑solving skills

Project management

Education

Matric (Grade 12)

120 Wealth credits OR tertiary qualification recognized by the FSCA

RE1 and RE5 certification

Job description

A leading financial services provider in South Africa is looking for an experienced Branch Manager to grow the customer base and oversee retail strategy. The successful candidate will lead service delivery, ensure compliance, and manage day-to-day operations while also engaging with key stakeholders. The role requires a minimum of 5 years of industry experience, including leadership, with a strong focus on customer service and engagement. A competitive salary and benefits package is offered.