Restaurant Manager

Dina Gates Recruitment (Pty) Ltd; Langebaan; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is searching for a Restaurant Manager to oversee daily operations in Langebaan. The role emphasizes ensuring exceptional customer service and efficient staff management while maintaining high food quality standards. Successful candidates should have 3–5 years' experience in restaurant management, along with strong leadership, communication skills, and knowledge of food safety standards. This opportunity is ideal for those who thrive in fast-paced environments and are committed to building customer relationships.

Qualifications

• 3–5 years’ experience in a restaurant management or senior supervisory role.
• Proven experience managing teams in a fast-paced food & beverage environment.
• Strong understanding of food & beverage operations.

Responsibilities

• Oversee daily restaurant operations to ensure exceptional service.
• Deliver outstanding customer service and resolve complaints.
• Control costs and manage budgets to maximise profitability.

Skills

Leadership skills

Communication skills

Customer focus

Problem-solving skills

Organisational skills

Education

Diploma or Degree in Hospitality Management or related field

Job description

We are recruiting for a Restaurant Manager to oversee the daily operations of the restaurant, ensuring exceptional customer service, efficient staff management, cost control, and consistent delivery of high-quality food and beverage standards. The role focuses on driving profitability while creating a positive guest experience and a motivated team culture.

Scope of Work

Operations Management

• Manage day-to-day restaurant operations to ensure smooth and efficient service
• Ensure compliance with health, safety, hygiene, and food safety regulations
• Maintain high standards of cleanliness, presentation, and food quality
• Monitor opening and closing procedures, stock levels, and cash handling

Customer Experience

• Deliver outstanding customer service and resolve guest complaints professionally
• Ensure consistent guest satisfaction and brand standards
• Build strong relationships with regular customers and the local community

Staff Management & Leadership

• Recruit, train, schedule, and manage restaurant staff
• Lead, motivate, and develop team members to achieve high performance
• Conduct performance reviews and manage disciplinary procedures where required
• Foster a positive, inclusive, and high-energy work environment

Financial & Commercial Management

• Control costs, budgets, and labour expenses to maximise profitability
• Monitor sales performance, KPIs, and profit margins
• Manage inventory, supplier relationships, and stock ordering
• Prepare reports on sales, labour, and operational performance

Marketing & Business Development

• Implement promotions, events, and local marketing initiatives
• Collaborate with management on strategies to increase revenue and footfall
• Ensure effective upselling and service-driven sales

Minimum Requirements

• Minimum 3–5 years’ experience in a restaurant management or senior supervisory role
• Proven experience managing teams in a fast-paced food & beverage environment
• Strong understanding of food & beverage operations, ideally kitchen management
• Sound knowledge of health, safety, and food hygiene standards
• Financial acumen with experience in budgeting and cost control

Skills & Competencies

• Strong leadership and people-management skills
• Excellent communication and interpersonal abilities
• Customer-focused with a hands-on management style
• Strong problem-solving and decision-making skills
• Ability to work flexible hours, including weekends and public holidays
• High levels of organisation and attention to detail

Qualifications (Preferred)

• Diploma or Degree in Hospitality Management or related field
• Food Safety and Hygiene certification

Key Performance Indicators (KPIs)

• Customer satisfaction and service quality
• Staff retention and performance
• Sales growth and profitability
• Cost and inventory control
• Compliance with operational and safety standards