Reservations Administrator Cape Town - Central (Camps Bay - Maitland)

Masa Outsourcing (Pty) Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An international language institution based in Cape Town is seeking an Office & Reservations Administrator. The successful candidate will manage reservations and assist with office management tasks. This role requires a Payroll Technician qualification, experience in general office administration, and proficiency in Microsoft Office. The position involves providing customer service to students and supporting HR functions. The ideal applicant should have a keen attention to detail and the ability to work under pressure.

Qualifications

• Previous payroll experience required.
• General office administration experience is essential.
• Experience of using the full range of Microsoft Office Suite is necessary.

Responsibilities

• Process booking requests and manage booking documents.
• Ensure efficient purchasing and oversee office personnel management.
• Provide customer service support to students regarding bookings.

Skills

Excellent level of spoken and written English

Accuracy and attention to detail

Ability to work on own initiative

Ability to use Microsoft Word and Excel

Education

Payroll Technician qualification or equivalent experience

Matric, including Maths and English, or equivalent

Accounts qualification or equivalent experience

Tools

Microsoft Office Suite

Job description

Office & Reservations Administrator

Our client, an international institution that specialises in providing language courses, is looking for an Office & Reservations Administrator to join their team based in Sea Point, Cape Town.

Duties & Responsibilities

• Reservations: Process booking requests onto the designated booking system and issue all booking documents; assist with bed allocation process; attend to and support all student and agent questions, booking changes and enquiries; chase payments via email or telephone for national and international schools; production and ongoing administration of agency agreements.
• Office Management: Ensure efficient purchasing by assessing pricing between suppliers and managing service contracts; provide guidance and oversight of purchasing by other employees; general personnel management including monitoring, preparing, and recording time and attendance; payroll and accurate processing thereof; health insurance policies; employee files and related documents; bookkeeping and finance-related responsibilities – maintain up-to-date records and communicate with the CFO; calendar of events and office deadlines; banking; petty cash; debt collection; asset register management; supplier reconciliations and payments; invoice authorisations; on-time submission of tax returns to SARS.
• Human Resource Assistance: Ensure all staff have up-to-date signed contracts; annual leave and sick leave forms are filled in; collection of personal details; ensure all staff respond to any new HR‑related policies or procedures.
• Student/Customer Engagement: Provide customer service support to students with regard to their bookings, payments and deposits; any other duties as may be required from time to time by the company.

Required Qualifications

• Payroll Technician qualification or equivalent experience.
• Matric, including Maths and English, or equivalent.
• Accounts qualification or equivalent experience.

Experience

• Previous payroll experience.
• General office administration experience.
• Experience of using the full range of Microsoft Office Suite.

Skills, Knowledge and Abilities

• Excellent level of spoken and written English.
• Accuracy and attention to detail, particularly when working to tight deadlines.
• Ability to work on own initiative as well as part of a team.
• Ability to use Microsoft Word and Excel.

Personal Attributes

• Willingness to work non‑standard hours when necessary.
• Ability to work under pressure.
• Ability to prioritise workload and deal with conflicting demands.
• Attention to detail.

Aptitude

• Eager to learn and operate new IT systems.
• Positive about learning new skills.

Desirable

• Experience of using payroll software.
• Experience in using Microsoft Office.

Package & Remuneration

Monthly
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