Remote Loyalty Architect — Customer Retention Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic e-commerce solutions provider is seeking a Customer Retention Specialist to enhance customer loyalty and reduce churn. This role involves developing multi-channel strategies like Email and SMS, analyzing customer data, and managing loyalty programs to boost customer lifetime value. Ideal candidates will have 1+ years of experience in retention and be comfortable working in a fast-paced, remote environment. Comprehensive benefits and growth opportunities are available.

Benefits

Incentive Pay

100% permanent work-from-home setup

Comprehensive health coverage

Career advancement opportunities

Qualifications

• 1+ years of proven experience in Customer Retention, CRM Marketing, or Loyalty Program Management.
• Comfortable with retention metrics and platforms used in high-growth e-commerce.
• Outstanding ability to interpret customer data and segment audiences effectively.

Responsibilities

• Develop and execute multi-channel retention strategies.
• Conduct deep dive analysis into customer cohorts to identify churn indicators.
• Design and implement personalized winback campaigns for lapsed customers.

Skills

Customer Retention

CRM Marketing

Loyalty Program Management

Data Analysis

E-commerce Metrics

Tools

Klaviyo

ReCharge

HubSpot

Salesforce Marketing Cloud

Job description

A dynamic e-commerce solutions provider is seeking a Customer Retention Specialist to enhance customer loyalty and reduce churn. This role involves developing multi-channel strategies like Email and SMS, analyzing customer data, and managing loyalty programs to boost customer lifetime value. Ideal candidates will have 1+ years of experience in retention and be comfortable working in a fast-paced, remote environment. Comprehensive benefits and growth opportunities are available.