Remote IT Support Specialist - Hardware & Client Help

Bcxp; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology services provider in South Africa is seeking a support technician to provide remote assistance and resolve technical issues for clients. The ideal candidate should have at least two years of hardware installation experience in retail and knowledge of certifications like CompTIA A+ and Microsoft Systems Associate. Key responsibilities include tracking client issues, ensuring professionalism, and escalating recurring problems. Strong problem-solving and communication skills are essential for success in this dynamic role.

Qualifications

• At least two years of experience in hardware installations in retail.
• Knowledge of certifications such as CompTIA A+ and Microsoft Systems Associate.

Responsibilities

• Provide remote assistance and resolve technical issues for clients.
• Track issues and maintain professionalism with clients.
• Escalate recurring problems.

Skills

Problem-solving skills

Communication skills

Job description

A technology services provider in South Africa is seeking a support technician to provide remote assistance and resolve technical issues for clients. The ideal candidate should have at least two years of hardware installation experience in retail and knowledge of certifications like CompTIA A+ and Microsoft Systems Associate. Key responsibilities include tracking client issues, ensuring professionalism, and escalating recurring problems. Strong problem-solving and communication skills are essential for success in this dynamic role.