Remote Head Of Customer Operations & Experience

Teneo Online School; Remote; ZAR 500 000 - 600 000; Full time

Job summary

A leading online education platform is seeking a Head of Customer Operations to oversee customer-related functions and ensure exceptional experiences for students and families. The ideal candidate will have strong leadership skills and a background in customer satisfaction strategies and high-volume B2C environments. This fully remote role offers a competitive salary and the opportunity to shape education delivery globally, making a significant impact in the EdTech space.

Benefits

Competitive salary

Fully remote work environment

Qualifications

• Strong leadership skills and experience in customer satisfaction strategies.
• Background in managing customer-related functions.
• Experience in high-volume B2C environments.

Responsibilities

• Oversee customer-related functions to ensure exceptional experiences.
• Shape how education is delivered globally in the EdTech sector.

Skills

Leadership skills

Customer satisfaction strategies

High-volume B2C experience

Job description

A leading online education platform seeks a Head of Customer Operations to oversee customer-related functions, ensuring exceptional experiences for students and families.

The ideal candidate will possess strong leadership skills, a solid background in customer satisfaction strategies, and experience in high-volume B2C environments.

The role offers a fully remote work environment, competitive salary, and the chance to shape how education is delivered globally.

This position is perfect for those wanting to make a significant impact in EdTech.