Remote E-commerce Support & Growth Specialist

TalentPop App; Remote; ZAR 30 000 - 50 000; Full time

Job summary

A dynamic e-commerce solutions company is seeking a Customer Support and Sales Specialist who will manage the customer experience from engagement to retention. This role emphasizes problem-solving and identifying commercial opportunities while providing world-class service. Responsibilities include handling inquiries, maintaining customer satisfaction, and driving revenue through upselling. Ideal candidates possess experience in customer support or sales in a SaaS or E-commerce setting. The position is remote with a competitive salary and benefits.

Benefits

Competitive base salary

Aggressive commission structure

Comprehensive health coverage

Generous paid time off

Career advancement opportunities

Qualifications

• 1+ years of hands-on experience in Customer Support, Success, or Inside Sales roles in a SaaS or E-commerce environment.
• Exceptional professional verbal and written communication skills.
• Familiarity with CRM and Helpdesk software.

Responsibilities

• Serve as the primary point of contact for complex customer inquiries.
• Identify potential churn risks and implement communication strategies.
• Actively listen to customer needs to identify upsell opportunities.
• Manage the end-to-end sales process for qualified leads.

Skills

Hybrid Experience

Exceptional verbal and written communication

Familiarity with CRM and Helpdesk software

Metrics Driven

E-commerce Acumen

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

A dynamic e-commerce solutions company is seeking a Customer Support and Sales Specialist who will manage the customer experience from engagement to retention. This role emphasizes problem-solving and identifying commercial opportunities while providing world-class service. Responsibilities include handling inquiries, maintaining customer satisfaction, and driving revenue through upselling. Ideal candidates possess experience in customer support or sales in a SaaS or E-commerce setting. The position is remote with a competitive salary and benefits.