Remote Customer Support Specialist — Growth & Impact

Mashreq Bank; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution is seeking a motivated Customer Support Representative to join their remote team. You'll serve as the first contact for valued customers, providing exceptional support and resolving inquiries efficiently. This fully remote position offers competitive salary, flexible working hours, and opportunities for professional growth. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience working in customer service. Join a collaborative team environment and make an impact on customer satisfaction.

Benefits

Competitive salary with performance-based incentives

Fully remote work

Paid time off, including vacation

Opportunities for career growth

Access to training programs

Supportive team culture

Qualifications

• Previous experience in customer service or support preferred.
• Experience in a remote team environment is a plus.
• Familiarity with e-commerce or technology platforms is an advantage.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Resolve customer issues in a timely manner.
• Maintain a deep understanding of company products.
• Document all interactions in the support system.
• Identify trends in customer feedback.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving abilities

Attention to detail

Ability to remain calm in challenging situations

Proficient in customer support tools

Strong organizational skills

Adaptability to changing processes

Tools

CRM software

Microsoft Office Suite

Job description

A leading financial institution is seeking a motivated Customer Support Representative to join their remote team. You'll serve as the first contact for valued customers, providing exceptional support and resolving inquiries efficiently. This fully remote position offers competitive salary, flexible working hours, and opportunities for professional growth. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience working in customer service. Join a collaborative team environment and make an impact on customer satisfaction.