Remote Customer Success Manager — Growth & Adoption (IC)

The / Studio; Remote; ZAR 550 000 - 700 000; Full time

Job summary

A progressive manufacturing platform is seeking a Customer Success Manager to manage post-sale relationships and ensure customer success on its product development platform. The ideal candidate will have over 3 years of relevant experience, strong CRM knowledge, and a proactive, data-driven approach. This is a fully remote position open to candidates worldwide, offering the chance to work in a dynamic, innovative environment focused on customer satisfaction.

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Excellent communication skills in English (C2 level).
• Strong organizational skills with the ability to manage multiple accounts.

Responsibilities

• Manage and grow a portfolio of SMB and mid-market customer accounts.
• Ensure customers achieve their goals and adopt the platform successfully.
• Conduct check-ins, business reviews, and follow-ups.

Skills

Customer Success

Account Management

CRM experience

Strong communication skills

Data-driven decision making

Organizational skills

Resilience

Proactivity

Tools

HubSpot

Job description

A progressive manufacturing platform is seeking a Customer Success Manager to manage post-sale relationships and ensure customer success on its product development platform. The ideal candidate will have over 3 years of relevant experience, strong CRM knowledge, and a proactive, data-driven approach. This is a fully remote position open to candidates worldwide, offering the chance to work in a dynamic, innovative environment focused on customer satisfaction.