Reception Administrator

Medi Clinic; Durbanville; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A healthcare facility in Durbanville is seeking a dedicated individual to assist patients with admissions and discharges. The role involves ensuring effective processing of admissions, maintaining patient confidentiality, and identifying potential financial risks. The ideal candidate should have at least a Grade 12 education and some reception administration experience in a private healthcare facility. Proficiency in computer skills and knowledge of relevant policies is essential. This is a permanent on-site position.

Responsibilities

• Assist patients with admissions and discharges.
• Capture and process admissions as per procedure.
• Maintain patient confidentiality.
• Identify and prevent financial risks.

Skills

Debtpack Enquiry application

Admission and discharge processes

Anatomy knowledge

Knowledge of hospital switchboard systems

Patient Administration policies

Proficiency in AS400 system

Computer literate (Microsoft Office)

ICD and CPT codes knowledge

Understanding of Medical Aid Schemes

Familiarity with Workmans Compensation Act

Emergency Protocol knowledge

Risk identification skills

Education

Grade 12 or equivalent

Job description

Mediclinic Durbanville | Durbanville, Cape Town | South Africa

Closing date: 15/12/2025
Number of positions: 1
Recruiter name: Helena Van Der Merwe
Reference number: 66069
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

Maintain patient confidentiality

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.