Project Coordinator

MRI Software; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading software solutions company in Cape Town is seeking a Project Coordinator to manage project delivery and foster client relationships. The ideal candidate will have strong organizational and communication skills, experience in IT consulting, and the ability to work on multiple projects simultaneously. This role offers a hybrid work model with flexible hours to support both client needs and work-life balance. Enjoy competitive benefits, including medical aid, parental leave, and professional development opportunities.

Benefits

Medical Aid Scheme

Personal Pension plan

25 days of annual leave

Tuition Reimbursement Schemes

Flex Time Off

Work from anywhere for two weeks

Qualifications

• Ability to adapt and manage multiple priorities.
• Experience in developing commercially sound client proposals and SoWs.
• Prior experience in Professional Services, IT consulting or project management is a plus.

Responsibilities

• Own all stages of project delivery from contracting to final delivery.
• Identify opportunities through client interaction and referrals.
• Prepare SoWs, secure internal approvals and assist clients with queries.

Skills

Organizational skills

Professional communication

Client relationship management

Independence

Cross-functional teamwork

KPI understanding

Tools

Salesforce.com

Job description

POSITION OVERVIEW

The Project Coordinator will be part of a centralized pool, providing flexible project coordination services to the Solution Optimisation Teams (SOT) and other internal teams as required. They will work exclusively with existing clients, focusing on managing a high volume of smaller tasks and projects that contribute to service revenue. Reporting to the Operations Team Manager, the Project Coordinator will prioritise and balance workloads across multiple teams, ensuring the timely and high‑quality delivery of services. The role is based in the Cape Town Office and will support the UK region on UK hours (10:00–18:30 SA time, until 19:30 during daylight saving).

RESPONSIBILITIES

• Own all stages of project delivery, from contracting via a statement of work (SoW) to final delivery and invoicing
• Identify opportunities through direct client interaction, as well as referrals from Professional Services, Support or the Sales teams
• Scope and estimate work based on client requirements
• Prepare SoWs, secure internal approvals and obtain confirmation when necessary
• Follow up with clients on issued SoWs, assisting in expediting SoWs, orders and resolving queries in coordination with Project and Account Managers
• Ensure accurate recording of signed SoWs in CRM systems
• Set up and manage new projects using internal systems and tools, such as OpenAir, while adhering to company processes and standards
• Assign work to Project Managers or oversee execution while coordinating with consultants as needed
• Close projects and finalise invoicing and reporting
• Track and achieve business targets, including KPIs related to SoWs, project delivery, and client satisfaction

REQUIREMENTS

• Strong organisational skills with the ability to adapt and manage multiple priorities
• Assertiveness and professional communication skills, with the ability to interact confidently with both internal teams and clients
• Strong client relationship management skills and ability to build and maintain long‑term client relationships
• Experience in developing commercially sound client proposals and SoWs
• Ability to work independently and as part of a cross‑functional team
• Understanding of monthly KPIs, business targets, and performance metrics
• Prior experience in Professional Services, IT consulting or project management is a plus
• Knowledge of Salesforce.com is an advantage

We’re obsessed with making this the best job you’ve ever had!

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee‑led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme
• Invest in our competitive Personal Pension plan and help set you up for your future
• Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)
• Enjoy a fantastic work‑life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

About Us

From the day we opened our doors in 1971, MRI Software has built flexible, game‑changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. We’re insane­ly dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital‑first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week.

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!