Pro Shop Manager and PGA Coaching Professional

BGA Recruitment; Phalaborwa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A professional golf club seeks a Golf Club Professional and Pro Shop Manager to deliver an exceptional golfing experience. Responsibilities include overseeing Pro Shop retail functions, providing top-notch customer service, coaching members, and managing inventory. The ideal candidate has a minimum of 3 years' experience in golf operations and holds a PGA qualification. Strong communication and administration skills are essential to succeed in this role. Location: South Africa, Limpopo, Phalaborwa.

Qualifications

• Minimum 3 years experience managing an on-course golf shop.
• Proven experience in golf operations and retail management.
• Possession of a valid driver's license.

Responsibilities

• Oversee all retail functions such as stock control and customer service.
• Build strong relationships with members and maintain service standards.
• Provide individual and group coaching to members and guests.
• Prepare monthly sales reports and monitor Pro Shop budgets.

Skills

Strong administration skills

Excellent verbal and written communication

Ability to work under pressure

Education

Graduated Grade 12

PGA Qualified

Job description

Purpose:

• The Golf Club Professional and Pro Shop Manager is responsible for delivering an exceptional golfing experience to members and guests.

Education:

• Minimum:
  • Graduated Grade 12
• Ideal:
  • PGA Qualified

Requirements:

• Drivers License

Experience:

• Minimum:
  • Proven Experience in golf operations and retail management
• Ideal:
  • Minimum 3-years experience managing an on course golf shop

Job Description:

• Pro Shop Management
  
  • Oversee all retail functions: stock control, merchandising, POS operation, and customer service.
  • Order, receive, and manage inventory to maximize sales and minimize shrinkage.
  • Design attractive merchandise displays and seasonal layouts.
  • Ensure accurate financial reconciliation and cash-up procedures.
• Customer Service & Member Experience:
  
  • Maintain a friendly, professional, and welcoming environment in the Pro Shop and practice facilities.
  • Build strong relationships with members and regular guests.
  • Address concerns promptly and maintain high service standards across all operations.
  • Assist with member communications regarding events, promotions, and updates.
• Coaching and Player Development:
  
  • Provide individual and group coaching to members, guests, and juniors.
  • Conduct club fittings, swing analysis, and player improvement programmes.
  • Develop junior golf programmes, clinics, and community outreach where required.
  • Promote a culture of learning and encourage golf participation at all levels.
• Administration & Reporting:
  
  • Prepare monthly sales reports, training logs, and operational summaries.
  • Monitor and manage Pro Shop budgets, cost controls, and revenue targets.
  • Maintain accurate lesson booking records, membership data, and tournament files.
  • Collaborate with Club Management on marketing campaigns and club development projects.

Competencies:

• Knowledge:
  • The Golf Club Professional & Pro Shop Manager is responsible for delivering an exceptional golfing experience to members and guests.
  • This dual-role position combines the operational leadership of the Pro Shop with the professional expertise of a qualified Golf Professional.
  • The Pro Shop Manager will manage retail operations, provide high-quality golf instruction, oversee daily golf operations, and promote a welcoming, service-driven atmosphere throughout the Club.
• Skills:
  • Must possess strong administration skills.
  • Full understanding of the club systems, as well as the function booking and member account modules
  • The incumbent will be required to have the ability to work under pressure, to determine priorities and display sound judgement.
  • Exceptional verbal and written communication skills are required.