Policy & Customer Care Call Center Agent

The Talent Room; George; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency based in George is seeking a candidate to handle client calls professionally. Responsibilities include assisting with policy queries, processing updates on CRM systems, and capturing client details. Candidates with Grade 12 or equivalent, and 1-2 years in customer service, particularly in insurance, are preferred. Strong communication skills and the ability to work under pressure are essential. The role offers Monday to Friday hours with training provided.

Qualifications

• Minimum 1–2 years Call Centre or Customer Service experience (insurance experience is an advantage).
• Ability to handle high call volumes while maintaining professionalism.

Responsibilities

• Handle inbound and outbound client calls in a professional manner.
• Assist customers with policy queries and product information.
• Process policy changes and cancellations on CRM systems.
• Capture accurate client details and maintain customer records.
• Resolve customer issues and escalate when necessary.

Skills

Excellent communication skills – verbal & written

Computer literate

Ability to work under pressure

Strong typing skills

Client-centred approach

Education

Grade 12 / Matric

Tools

CRM systems

Job description

A recruitment agency based in George is seeking a candidate to handle client calls professionally. Responsibilities include assisting with policy queries, processing updates on CRM systems, and capturing client details. Candidates with Grade 12 or equivalent, and 1-2 years in customer service, particularly in insurance, are preferred. Strong communication skills and the ability to work under pressure are essential. The role offers Monday to Friday hours with training provided.