Personal Lines Underwriter | Cape Town

The Recruitment Council; Cape Town; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a detail-oriented Personal Lines Underwriter to join their dynamic team. This role involves ensuring client satisfaction, meeting new business targets, and managing relationships with stakeholders. You will conduct risk assessments, analyze portfolios, and contribute to the overall success of the company. If you have a passion for customer service and a strong background in underwriting, this is an exciting opportunity to further your career in a supportive and innovative environment.

Qualifications

• Matric or equivalent required with FAIS compliance.
• 2 years experience as a Personal Lines Underwriter.

Responsibilities

• Ensure new business targets and client retention are met.
• Build and maintain relationships with clients and stakeholders.
• Conduct risk assessments and analyze client portfolios.

Skills

Communication Skills

Customer Service Skills

Computer Literacy

FAIS Compliance

Education

Matric or equivalent

Job description

Are you an experienced underwriter with a keen eye for detail and a passion for helping individuals protect their assets? Our client, a top-tier insurance company renowned for its customer-centric approach and innovative solutions, is looking for a talented Personal Lines Underwriter to join their team.

Duties and Responsibilities:

Financial:

1. Ensure new business targets are met.
2. Ensure Binder fees targets are met.
3. Ensure retention of existing clients.
4. Ensure and contribute to minimisation of general expenses.

Client:

1. Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant.
2. Build and maintain mutually beneficial relationships with internal and external stakeholders.
3. Ensure and contribute to achieving own and company required client satisfaction targets.

Business Processes:

1. General enquiries such as but not limited to cover, products, processes etc.
2. New business, renewals, endorsements and re-broke.
3. Conduct risk assessments.
4. Analyse clients’ portfolios.
5. Request, obtain and assess quotes from insurers.
6. Rate policies.
7. Request, obtain and/or provide clients with all required information and/or documents.
8. Arrange valuations and reinsurance.
9. Raise premiums.
10. File all relevant documentation electronically and in hard copy.
11. Upsell cover to clients where appropriate.
12. Follow retention processes.
13. Confirm cancellation request with the client.
14. Refunds.
15. Raise invoices.
16. Request refunds from the line manager electronically.
17. Adhere to company mandates.
18. Participate and contribute in ad hoc projects.
19. Report any suspected fraud, misrepresentation and/or dishonesty.
20. Keep an accurate record of your own activities.

Learning and Growth:

1. Live the company’s values.
2. Ensure continuous self-development.
3. Ensure objectives of own development plans are achieved.
4. Share information and knowledge with the team.
5. Ensure productivity and quality assurance targets are met.

Qualifications & Skills:

1. Matric or equivalent.
2. FAIS Compliant.
3. Computer Literate.
4. Excellent communication skills.
5. Excellent customer service skills.

Experience:

1. 2 years experience working in a client services environment.
2. 2 years experience as a Personal Lines Underwriter.