Part-Time Receptionist

The Business Exchange; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading professional services provider in South Africa is seeking a part-time/temp Receptionist to manage the front desk at Century City and V&A Waterfront. Responsibilities include creating a welcoming environment, handling calls, and managing operational queries. The ideal candidate has at least three years in a similar role, excellent communication skills, and strong customer service experience.

Qualifications

• Minimum of three years’ experience in front-line reception (or similar) role.
• Previous experience in centre management and/or the property industry highly advantageous.
• Ability to manage a busy reception environment independently.

Responsibilities

• Owning the reception area and creating worldclass experiences for all visitors.
• Controlling and directing all incoming calls and correspondence.
• Managing all centre operations, such as boardroom coordination.

Skills

Customer service experience

Technical support for equipment

Verbal and written English communication

Attentive to detail

Education

Minimum grade 12 qualification

Tools

Microsoft Office

Google environments

Job description

Overview

Are you a friendly, organised and flexible individual? We’re looking for a part-time/temp Receptionist to stand in when needed for our team at Century City and V&A Waterfront and help us create a warm, professional environment for our clients and tenants. In this role, you will be managing the front desk independently. Therefore, we are looking for a reliable and experienced person.

Duties and responsibilities

• Owning the reception area and creating worldclass experiences for all who visit The Business Exchange, irrespective of whether they are tenants, visitors, employees or clients.
• Controlling and directing all incoming calls and correspondence for The Business Exchange itself and managing all incoming calls on behalf of tenants.
• Managing all centre operations, such as the coordination of boardrooms and dealing with walk-in queries.
• Assisting tenants with day-to-day operational queries and problems. This includes escalating them to the appropriate department or person.
• Screening all incoming deliveries and ensuring they go to the right area or tenant.

Skills, competencies and minimum criteria

• Minimum grade 12 qualification required.
• A minimum of three years’ experience in front-line reception (or similar) role.
• Previous experience in centre management and/or the property industry highly advantageous.
• Ability to manage a very busy reception environment with little to no external support.
• Extensive customer services experience.
• Experience in dealing with difficult, irate and careless tenants highly advantageous.
• Proven previous experience in dealing with technical boardroom equipment (connecting laptops to projectors or televisions, conference calling, etc.)
• Strong computer literacy (must be able to function very comfortably in the Microsoft Office and Google environments). The candidate must be able to assist visitors and clients in connecting their devices and being the first level of support without needing to contact IT immediately.

Behavioural competencies

• Highly presentable and hygienic every day.
• Incredibly strong verbal and written English communicator who can liaise with visitors, clients and team members.
• Proactive, driven work ethic.
• Strongly dependable.
• Enthusiastic and positive can-do attitude.
• Service-oriented person who thrives on pleasing visitors, tenants and staff.
• Ability to plan and prioritise around meetings and functions.
• High attention to detail.
• Strong customer focus approach.