Operations Support Trainee - Fast Food Franchise

Dixie Recruitment; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A growing fast food franchise in Durban is seeking an Operations Support Trainee to assist in keeping 11 stores running smoothly. The ideal candidate is highly organized, detail-driven, and adept at administration. Responsibilities include checking store reports, ensuring adherence to systems, and supporting continuous improvement. Applicants should possess a matric certificate and demonstrate strong computer literacy and communication skills. This is a fantastic opportunity for someone eager to learn and grow in a fast-paced environment.

Qualifications

• Matric required.
• Some tertiary education an advantage.
• Strong computer literacy (Excel/Sheets is a must).
• Excellent communication skills.

Responsibilities

• Checking daily store reports.
• Ensuring systems & processes are followed.
• Monitoring maintenance logs & follow-ups.
• Managing documentation and audit readiness.
• Running stock variance and wastage reports.
• Gathering weekly performance data.
• Following up with store managers.
• Spotting problems early and escalating issues.
• Supporting continuous improvement across stores.

Skills

Organizational skills

Detail-oriented

Administration

Fast learner

Calm under pressure

Communication

Team player

Education

Matric

Tertiary education

Tools

Excel

Google Sheets

Job description

We’re looking for a sharp, hungry, detail-obsessed Operations Support Trainee to join the team of a busy fast food franchise.
If you love structure, systems, problem-solving, and keeping things organised behind the scenes… this might be your next big break.

This role is perfect for someone early in their career who wants to learn fast, grow quickly, and become a long-term asset in a busy operations environment.

What You’ll Do

You’ll work directly with our Head of Operations and help keep 11 stores running smoothly.

Your main responsibilities include:

• Checking daily store reports
• Ensuring systems & processes are followed
• Monitoring maintenance logs & follow-ups
• Managing documentation, SOP checklists & audit readiness
• Running stock variance and wastage reports
• Gathering weekly performance data
• Following up with store managers to close admin loops
• Spotting problems early and escalating issues responsibly
• Supporting continuous improvement across stores

This role is about being the engine room — the organised mind that keeps things tight, clean, and consistent.

What We’re Looking For

You’ll thrive here if you are:

• Extremely organised
• Detail-driven
• Good with admin and systems
• A fast learner
• Calm under pressure
• Comfortable speaking up
• Strong in follow-through
• Hungry to grow
• A team player with high values

If you naturally pick up patterns, love structure, and enjoy making sense of busy information — you’ll enjoy this job.

Minimum Requirements

• Matric required
• Some tertiary education an advantage
• Strong computer literacy (Excel/Sheets is a must)
• Excellent communication skills
• Driver’s licence (advantage, not essential)
• Experience in retail or QSR admin is a bonus but not required