Operations Lead: Efficiency, Service & Cost Control

FNB South Africa; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution is seeking an Operations Manager to oversee daily operations, ensuring efficiency and compliance with strategic objectives. This role requires 1-3 years of experience in operations or administration and emphasizes process improvement and excellent customer service. The ideal candidate possesses strong leadership skills and a Bachelor's degree in a relevant field. This position includes HR management responsibilities and aims to enhance team performance. Applications are due by 19/12/25.

Qualifications

• 1–3 years of experience in operations, administration, or a related support role.
• Exposure to process improvement or operational projects is advantageous.
• Basic proficiency in MS Office is required.

Responsibilities

• Oversee and optimize day-to-day operations to ensure efficiency.
• Control expenditure and identify process improvements.
• Deliver customer service excellence through adherence to quality standards.
• Manage performance moderation and HR processes.

Skills

Leadership

Analytical Skills

Problem-Solving

Communication

Stakeholder Engagement

Ability to Work Under Pressure

Education

Bachelor’s degree in Business Administration

Diploma or certification in operations or project management

Tools

MS Office (Excel, Word, PowerPoint)

Job description

A leading financial institution is seeking an Operations Manager to oversee daily operations, ensuring efficiency and compliance with strategic objectives. This role requires 1-3 years of experience in operations or administration and emphasizes process improvement and excellent customer service. The ideal candidate possesses strong leadership skills and a Bachelor's degree in a relevant field. This position includes HR management responsibilities and aims to enhance team performance. Applications are due by 19/12/25.