Operations Director

Bebeeoperational; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading operational services company is seeking an experienced Operations Director to oversee their contact center operations in Durban. The successful candidate will have over 10 years of executive-level experience in a BPO or CX environment and will focus on leading teams to deliver exceptional service quality. This role offers a competitive salary, an annual performance bonus, and benefits including medical aid and a provident fund.

Benefits

Competitive market-related salary

Annual KPI performance bonus

Benefits including medical aid and provident fund

Qualifications

• At least 10 years of experience in executive-level operations within a BPO or CX environment.
• Strong strategic thinking skills.
• Focus on client satisfaction and regulatory compliance.

Responsibilities

• Oversee contact center operations in Durban.
• Lead and mentor teams to deliver exceptional service quality.

Skills

Leadership

Strategic thinking

Client satisfaction focus

Regulatory compliance

Job description

Job Title

Operations Director

About the Role

We are seeking a seasoned Operations Director to oversee our contact center operations in Durban.

As a key member of our leadership team, you will be responsible for leading and mentoring teams to deliver exceptional service quality.

About You

You have at least 10 years of experience in executive-level operations within a BPO or CX environment.

You possess strong strategic thinking skills, with a focus on client satisfaction and regulatory compliance.

What We Offer

• A competitive market-related salary
• An annual KPI performance bonus
• Benefits including medical aid and provident fund