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A leading operational services company is seeking an experienced Operations Director to oversee their contact center operations in Durban. The successful candidate will have over 10 years of executive-level experience in a BPO or CX environment and will focus on leading teams to deliver exceptional service quality. This role offers a competitive salary, an annual performance bonus, and benefits including medical aid and a provident fund.
Operations Director
We are seeking a seasoned Operations Director to oversee our contact center operations in Durban.
As a key member of our leadership team, you will be responsible for leading and mentoring teams to deliver exceptional service quality.
You have at least 10 years of experience in executive-level operations within a BPO or CX environment.
You possess strong strategic thinking skills, with a focus on client satisfaction and regulatory compliance.