Motor Assessor

Prime South Africa; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading motor vehicle insurance company in Randburg is seeking a Digital Motor Assessor to provide technical support and high-quality service. Responsibilities include leveraging digital tools for assessments and managing supplier relationships. Ideal candidates require strong analytical and relationship management skills, along with a relevant qualification. This position emphasizes adherence to company values and ensures superior client service.

Qualifications

• Strong business acumen and understanding of business goals.
• Experience in motor assessment, including digital assessment methodologies.
• High level of knowledge in relevant repair processes and methods.

Responsibilities

• Monitor and negotiate with suppliers to ensure compliance with SLAs.
• Build and maintain professional relationships with MBRs.
• Utilize smart repair technology to assess vehicle damage.

Skills

Proficiency in using digital assessment tools

Strong relationship management

Excellent analytical skills

Strong negotiation abilities

Education

Grade 12 (Matric)

VDQ qualification or autobody refinisher or automotive mechanic

Tools

Abuntex software

Job description

About Prime SA

At Prime we aim to reshape the motor vehicle insurance industry by providing the best possible insurance, delivered with humanity, simplicity and compassion.

The Role

This position, reports to the Assessing Manager and is based at our offices in Bryanston. This role involves providing technical support, delivering high-quality service, and compiling accurate digital assessment requests. You will also be tasked with leveraging digital tools and technologies to enhance the assessment process, ensuring superior client service and adherence to Prime values.

Job Description

The successful candidate will be an integral part of our team, responsible for building, maintaining, and managing professional relationships with Motor Body Repairers (MBRs) in line with Prime objectives.

Main responsibilities of a Digital Motor Assessor:

• Monitor and negotiate with suppliers to ensure compliance with Service Level Agreements (SLAs).
• Build and maintain professional relationships with MBRs and other key stakeholders.
• Utilize smart repair technology and digital tools to assess vehicle damage and determine repair or replacement needs.
• Apply digital assessment platforms to compile and manage high-quality, accurate digital assessment requests.
• Leverage Abuntex software for accurate repair evaluations and cost management (expert level preferred).
• Normalize cost ratios and manage average repair costs.
• Evaluate and make decisions on repair versus replacement options.
• Assess alternative parts utilization, including CAP, used, and refurbished parts, and understand sourcing methods.
• Maintain knowledge of paint labour and parts ratio.
• Handle administrative tasks related to assessment and repair processes.
• Negotiate integrated repairs and manage discrepancies between quotations and Final Repair Costs (FRC).
• Demonstrate referral savvy and effectively manage client referrals.
• Deliver high-quality service and support to clients, ensuring accurate and impartial assessments.
• Adhere to Prime values in all interactions and service delivery.

Qualification & Experience Required:

• Grade 12 (Matric).
• One of the following qualifications: VDQ qualification, autobody refinisher, or automotive mechanic.
• Proficiency in using digital assessment tools and platforms, with Abuntex user expertise being advantageous.
• High level of knowledge in relevant repair processes, methods, and smart repair technology.
• Proven experience in motor assessment, including digital assessment methodologies.
• Strong business acumen and understanding of business goals and principles.
• Excellent analytical skills for assessing and normalizing repair costs.
• Strong relationship management and negotiation abilities.
• Effective communication and client service skills.