Mid-Senior Hospitality Professionals

Hire Resolve.com; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading hospitality recruitment service is seeking experienced professionals for mid-senior level opportunities across South Africa. Candidates will lead teams in various hospitality operations, ensuring service quality and operational efficiency. Ideal applicants should have 5–12+ years in hospitality, strong leadership and financial acumen, and relevant qualifications. The role includes managing guest experiences and operational standards while adhering to South African compliance requirements. Great benefits are provided, including health insurance and development training.

Benefits

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Qualifications

• 5–12+ years of progressive hospitality experience in various environments.
• Experience leading teams and maintaining service quality.
• Strong financial acumen and KPI-led decision-making.

Responsibilities

• Lead operations across multiple departments to meet targets.
• Manage guest experience and service recovery efforts.
• Oversee training, coaching, and performance management.

Skills

Leadership in hospitality

Operational management

Customer service excellence

Budgeting and forecasting

Communication in English

Education

Hospitality Management or Business qualification

Tools

PMS

POS

RMS

CRM

Excel

Job description

Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across South Africa. This is a multi-role hiring campaign covering several functions within the sector, including hotel and lodge operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to expand their scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster Manager, or General Manager level) as performance and business needs align.

Key Responsibilities

• Lead day-to-day hospitality operations across accommodation, F&B outlets, events, and/or multi-department environments to achieve service and financial targets
• Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction, reviews, and repeat business
• Manage staffing, rosters, and team performance through coaching, training, and structured performance management
• Oversee budgeting, forecasting, and cost controls (including labour productivity, procurement, and waste reduction) while maintaining service quality
• Implement SOPs, brand standards, and compliance processes aligned to South African workplace requirements, including OHS practices and incident reporting
• Maintain food safety and hygiene standards where relevant, including readiness for inspections and internal audits
• Partner with sales, marketing, and revenue functions to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
• Manage supplier relationships, stock control, and operational readiness for peak periods, group bookings, and special events
• Produce operational reporting, track KPIs, and drive continuous improvement initiatives across service, efficiency, and quality
• Contribute to operational strategy, refurbishments, new openings, or turnaround plans depending on assignment

Requirements

• Relevant qualification preferred (Hospitality Management, Business, or related discipline); equivalent experience is considered
• 5–12+ years of progressive hospitality experience (hotels, lodges, resorts, restaurants, venues, leisure, gaming, or multi-site operations)
• Proven leadership capability with experience managing teams and delivering consistent service standards in customer-facing environments
• Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-led decision-making
• Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, workforce/roster platforms, and advanced Excel)
• Working knowledge of South African employment practices and operational compliance expectations, including Occupational Health and Safety (OHS) requirements
• Strong communication skills in English (additional local languages are advantageous depending on location and guest profile)
• Flexibility to support operational schedules, including weekends and public holidays, as required in hospitality

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development