Merchant Growth Manager

Zapper; Remote; ZAR 400 000 - 600 000; Full time

Job summary

A leading fintech company in South Africa seeks a Merchant Growth Manager to drive merchant revenue and product adoption across a portfolio of merchants. The ideal candidate will possess solid experience in sales or customer success, with strong business acumen related to payment products. They should be proactive and able to work remotely, leveraging reporting tools to track merchant growth and ensure engagement. This role is key to ensuring every merchant has a successful relationship with the company.

Qualifications

• Solid experience in Sales, Customer Success, or Marketing.
• Fintech experience preferred.
• Ability to interact with merchants and knowledge of retail/hospitality industry.

Responsibilities

• Take full ownership of new merchants post-onboarding.
• Identify upsell and cross-sell opportunities.
• Build relationships with stakeholders for effective activation plans.
• Partner with teams for resolving onboarding issues and feedback.
• Track and report merchant growth activity weekly.

Skills

Sales experience

Customer Success

Marketing

Business acumen

Payment products knowledge

CRM tracking (Zoho, QuickSights)

Tools

QuickSights

Zoho

Job description

Zapper is a homegrown South African fintech company pioneering the future of payments.

We are a passionate and collaborative team of developers, engineers, visionaries, techies, geeks and nerds.

We appreciate a good cup of coffee but not as much as quality delivery.

We build products that make payments personal and rewarding for customers and merchants.

Our products are scalable, secure, reusable and push the boundaries of innovation.

Job Description

The Merchant Growth Manager (MGM) is responsible for driving merchant revenue, account growth, and product adoption across a defined portfolio of active Zapper merchants.

You don't manage clients - you grow them.

You step in once the Merchant Acquisition Specialist has secured a merchant, and your role is toactivate,educate, andexpandthat relationship through the lens ofZapper's proprietary product stack : ZapConnect, ZapGifts, ZapCash and Capital tools, enabled through payments.

You are a trusted advisor to merchants, a commercial strategist for the region, and the person who ensures every Zapper merchant gets results and keeps growing.

Responsibilities include, but are not limited to :

1. Post-Onboarding Activation

Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.

Ensure that QR placements, the acquiring channel(s), e.g. POS, PED, eCommerce, are setup, and collateral, whether in-person or online, are live and functioning.

Define activation objectives with the merchant and deploy the relevant tools (e.g., vouchers, consumer incentives, capital prequalification).

Where applicable, migrate merchants from the free Basic plan to the paidEngagement Plan, with full access to loyalty and insight tools.

2. Merchant Revenue Growth

Identify upsell and cross-sell opportunities across Zapper's product stack, with a focus on acquiring new customers, repeat usage, and customer value.

Tailor strategies based on merchant vertical, performance, and seasonality (e.g., campaigns, bundles, incentives, or paid plan migration).

Proactively engage merchants who are dormant, underperforming, or eligible for growth -reactivation is your responsibility.

3. Strategic Account Management

Build deep relationships with store owners, managers, and operational staff to understand real-world needs and execute activation plans effectively.

Conduct quarterly business reviews (QBRs) for top merchants, with data-driven insights, performance trends, and proposed growth plans.

Be the single point of commercial escalation and accountability for your portfolio.

4. Cross-Functional Collaboration

Partner withRegional Growth Activatorsto align merchant campaigns with in-store activations and regional events.

Work with Operations and Product teams to resolve onboarding issues, merchant training gaps, or feature requests.

Provide merchant feedback to the Head of Merchant Growth for continuous product and messaging improvement.

5. QuickSights & Zoho Discipline

Track and report merchant growth activity and product uptake weekly.

Maintain updated merchant notes and next steps inQuickSights and Zoho.

Forecast monthly growth targets by account and flag any churn risks for intervention.

What You're Driving

MGM responsibilities are anchored in growing merchant revenue usingZapper's proprietary product stack : ZapConnect, ZapGifts, ZapCash and Capital tools, enabled through payments.

Essential Criteria

Solid experience in Sales, Customer Success, or Marketing

Fintech experience preferred

Strong business acumen and experience with payment products

Ability to interact with merchants and knowledge of retail / hospitality industry

Familiarity with local retail / business offerings

Ability to work remotely

Ability to work remotely and drive active participation and activity completion in an online environment.

Personal Attributes

Commercially strategic - always thinking growth

Trusted advisor mindset with merchants

Accountable and performance-driven

Comfortable working across marketing, product, and ops

Proactive and responsive - never wait for a merchant to call

Fluent in reporting tools and CRM tracking (Zoho, Campaign Manager, QuickSights)